Consumer reviews and reports on scam companies, bad products and services
RBS Citizen's Bank
RBS Citizen's Bank, N.A. Gift card scam Internet
14th of May, 2011 by User276262
RBS Citizen's N.A. sells gift cards to popular locations like Safeway and other grocery store chains. They are VISA and Master card giftcards in $25, $50, $100 denominations. However, if you happen to misplace them and keep them too long, when you call them to check the balance, mysteriously it is $0 balance. Then they tell you some story about a $2 fee charged monthly that depletes the card. However, if the card is only recently expired, they have no explanation except that the card has a zero balance. There is no remediation, no place to send the cards or complain, they just rudely tell you your card is expired or zero balance and send you on your way. You also pay $4.95 extra just to buy these cards at the Gift Card Mall. I had two cards, a $25 and a $100 card, unused, and now they have told me that the balance is zero. And there is no course of action possible. The toll free phone number gets you to a rude operator, and the website just returns, 'invalid field entered' no matter how many times you fill in the spaces correctly. I would urge everyone to NOT buy these kind of gift cards, as the RBS Bank is enjoying the pure profit that they make by cancelling cards and not addressing consumer complaints. I will never buy such a card again, knowing the bad service and poor reputation of this bank, and the shoddy follow-up or lack of customer service that is offered, if there is a problem.
Comments
3564 days ago by Gift Card Mall
Hello,

We apologize for any inconvenience and would like to help you resolve the issue. Please email [email protected] so that we may assist you.

Thank you,
PR for Gift Card Mall
3338 days ago by Davisdavis
I too have the same complaint, having not even opened my card as I was unable to even find the website to register the card. I read on the package that a fee would be charged once activated not aware the activation took place when it was purchased so put the card away. My card expires in 2013. Today, I decided I would search again to try and activate the card. Finding several complaints stating that unless you have a certain version of Internet Explorer the website doesn't even come up. Finally found a phone number to call, to find out my card only had a 14.00 balance due to 2.00 charges per month. This is very misleading, it should be noted on the package that activation has already taken place, at time of purchase! not time of registeration on line. They also need to make it easy for everyone to be able to register the card online no matter what search engine you are using. Then to top it off I was able to find a computed with the correct version of Internet Explorer to only discover that my number was invalid, of which it wasn't when I called customer service.

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