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| Red Zone Tickets/Ticket Liquidators Scandalous, Heinous Omaha, Nebraska |
| 24th of Oct, 2011 by User580817 |
I was looking online to purchase Five Finger Death Punch Floor Tickets at the Taco Bell arena in Boise Idaho. I came across and selected to buy 1 floor ticket for only around 90 dollars however after already checking out I noticed that it said I had bought two tickets and my total was 192 dollars. I was devasted. After calling customer service they said it is absolutely non-refundable. I recieved my parcel regarding my ticket information in the mail recently. On a typed sheet of paper it says the following: Thank you for your purchase. Your Five Finger Death Punch tickets can be picked up at any Albertsons. You must have the credit card that you used and your photo ID in order to pick the tickets up. The day of the show Outlet Pick Up turns into Will Call and you will have to pick up your tickets at the Taco Bell Arena venue. This information didn't alarm me, however continue reading. Do Not tell the box office you purchased through Red Zone Tickets. This will only confuse matters. Please just provide them with the information listed above. We appreciate your business. If there are any issues please call our 24 hour emergency line. (402) 968-3031. Thanks.
Red Zone Tickets
[email protected] This is a complete and total scam. Do not purchase tickets from Red Zone Tickets. They triple the original price and are a shady company. I currently looked up ticket prices from other websites and the rate of single floor tickets are only 34 dollars. They TRIPLE the rate to make money. I am currently going to file a lawsuit against them and any help with my case would greatly be appreciated. Many Thanks. And keep your eyes peeled. O.O |
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Hello! I am an employee of TL responding to the customer above. We're sorry to hear about the customer's unhappiness and confusion about the ticket process.
To begin with, we at TL are a nationwide network through which independent sellers (like Red Zone) resell tickets to popular entertainment events. This means that the sellers on our site are the ones who own, price, and ship tickets and it also means that the tickets on our site are sold independent of their face value. We mention this to customers throughout our website in order to inform consumers that they're likely paying above face value when they purchase through our exchange. (The major point of the resale market is both to keep tickets on the market long after primary sources (eg: the venue) are otherwise sold out and also to allow early access to ticket guarantees before the general onsale of tickets for an event.)
On another issue, the customer also appears to be unhappy that he accidentally placed an order for 2 tickets rather than 1 and wasn't subsequently able to cancel his order. It is indeed true that the all-sales-are-final policy is standard across both the primary and secondary ticket market. The reason for this is because tickets are time sensitive items with strict limits on their value. This means that returning them is not like returning shoes that could be used by another customer. Instead, if you return the tickets, the seller may not sell them or may have to sell them for less money. The end result is that sellers end up losing money as a result of a ticket return. (It's likely true, too, that the customer may not have been able to purchase a single ticket from the listing concerned anyway. Our system is defaulted so that pairs of tickets don't sell as singles in order to limit the chance that a seller will be left with a single ticket to sell.)
On the shipping issue, it sounds to us like Red Zone Tickets used the FedEx shipping label tied to the customer's order to send something other than tickets -- which was understandable confusing. We actually intend our labels to be used solely for the purpose of shipping event tickets. (This is largely because we tie automated delivery emails about "tickets" to the activity associated with the FedEx label.) We will speak with the seller about the shipping confusion there to make sure it is not repeated for another customer.
Lastly, the customer expresses unhappiness with the fact that Red Zone included a note advising the customer not go into the details of his order at the venue. It seems that the seller just wanted to streamline the process for the customer because they'd be picking up the tickets from the venue under their own name. The seller wouldn't want the customer to associate themselves with another name or entity, because the venue (rightly) would want to make sure the tickets go to the correct individual, as noted by the seller.
Either way, we're sorry about the confusions, but everything was perfectly legitimate with the customer's order and we sincerely hope he or she enjoyed the event! |
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| I recently had the same experience with this company. They are working through another site and pretending to be the actual venue in which the concert will be held. I am currently disputing this transaction!!! |
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