|Just like the previous complaints, we too were deceived into thinking someone in our company had placed an order for our cc machine, so willingly our receptionist had confirmed our shipping address and cc info. Months later I get a call saying that we have a bill past due and that it needs to be paid immediately. So I check into it and find out that none of our employees ordered anything from RBS, that in fact, RBS had called to "confirm" our shipping address and then....Boom...we were hit with a $300 bill! |
I called the company back and told them that we never ordered these products and that the box was still sitting in our storage room. I would happily return it, however, they would not honor that and accused our receptionist of "miss-representing" herself as an authorized buyer for the company. She repeatedly said that it was past the 30 day return policy and that I had to pay the invoice. So when I asked RBS..."so you're telling me that our receptionist called you to order supplies?" RBS responded with..."no, I said your receptionist represented herself as an authorized buyer, we merely asked if she needed supplies"
I know this sounds simple, but these conversations took place over several weeks because I could never get a word in edge wise. I finally told her that if she interrupted again, I would hang up because she would not give me the courtesy to finish my sentence, let alone a conversation. RBS kept interrupting me when I spoke and would tell me that I was giving her inaccurate information. I finally told her that I will either send her product back; a win win for both companies or I can keep her product and not pay RBS. She insists on having our company pay for the invoice. I finally sent BBB of Ohio a complaint...shocking statistics!!