Consumer reviews and reports on scam companies, bad products and services Great Sports Inc. Misleading advertisment ,Shipping & Photography, Internet
10th of Jul, 2011 by User453282
- Experience Timeline - Take a deep breath so youll have the attention span to read this. Late at night, Wednesday, July 6th, I discovered Sports Inc by searching for an inflatable product. [I spent my whole day searching for a good deal on this particular item. This item is scarce. If you continue below, youll realize why I now recommend spending at least 12 solid consistent hours on researching a company regardless of how good the deal is. Ignore the time pressure.] The inflatable product photographed on their website matched the color and appeared to be made of the material I needed for my business. [However, they are using a photo of a superior quality item with a popular design to advertise for the chemical reeking, poorer quality, differently designed inflatable I received hours ago. The smell is making my wife and I sick to our stomachs. Unfortunately, we have no other place to store itOur property management does now allow us to store items outside.] I would have liked to do further research but Sports Inc was advertising an after July 4th sale. I felt pressure to buy it that night due to the lower than expected price. I spent roughly 2 hours researching consumer complaints but they were all related to motor vehicle issues. I concluded that motor vehicle shipments were a more complicated process and that issues would not likely occur with my inflatable order. [However, we received a chemical reeking poorer quality, differently designed inflatable via UPS hours ago. The smell is making my wife and I sick. Also, the sale resets itself everyday. The price and the reason for the low price has not changed for the last 5 days. I should have waited] So after research, I noticed the description of the photographed product says it is made out of 420D Oxford Cloth and PVC .40m. [However, I still used the photograph as a reference. After receiving the product hours ago I now realize the product in the photograph is obviously made of a different material and radically different than the one I received. I believe this is false advertisement because the photo and description of the material contradict each other.] Lastly, when ordering, customers have two shipping options: Express or regular shipping. Express is $49.99 and regular is stated to be free. [However, after completing my order, Matthew (sales rep.) called to confirm my order and used a brand new explanation on how shipping would cost $165.00 due to their ?drop shipping process via Los Angeles. It felt like a bait and switch because the website says FREE DELIVERY. It was late so I crossed my fingers and just hoped that it would look exactly like the advertised photo their using to sale this product. It was not what was advertised and I called customer service and they told me to take photos of what I received and send it to them.] -Conclusion-
Their delivery is very fast; however, I did not get the right product. So if you are reading this and thinking about buying from them, you are very likely to get your item within quickly (5-days) but it wont be exactly like their advertising. Based on my experience; Sports Inc. is skimping on quality service and is focused on volume. My guess is that they have an office culture whereas managers demonize customers for lacking common sense and condition their new employees to not care about consumer concerns. Their terms and conditions probably make senior management feel invincible.a sad state of affairs. I am now in the process of doing what I can to get my money back (roughly $1,200). I will update this post with positive or negative news.

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