Consumer reviews and reports on scam companies, bad products and services
Salesnexus LLC
Salesnexus LLC Unauthorized Emails damaged reputation lack of control poor programming Houston, Texas
18th of Aug, 2011 by User817703
Contracted with SalesNexus in December 2010 for their CRM online service. I originally paid $2159.00 for one user annual license, including the Quick Start assistance in helping setup/customize layout. Their CRM software programming, without my authorization, sent out improper email to most if not all of my entire email database (thousands) stored in their CRM system. In the recent past there was a problem where 3 emails were sent out by mistake of which their system has no efficient way for me (client) to stop. The worst of all was when their own system through fault of bad programming or human error on behalf of one of SaleNexus employees dramatically hurt my business reputation where I have lost not only solid reputation but many customers that refuse to be communicated with in future. The worst thing a CRM system can do is to improperly send information to the customers recorded in the system without consent of the CRM system owner. SalesNexus could not provide an explanation for why this event took place other than stating they did not understand why it happened. I requested a refund of costs associated with the fees paid to SalesNexus for the Quick Start setup help program and first years fees for single licensed user, did not receive a response (did not ask for further damages for initial offer of settlement but now must resort to filing lawsuit).
Comments
2886 days ago by Zadelstein
We had worked the customer for several weeks providing one on one training in how email campaigns work, which normally we charge for but, did not in this case. The client requested that we cancel campaigns the client scheduled and we did so. Our staff also spent time showing the client how to do this properly in the future and how to manage dates and times. There is sometimes a delay of a few seconds when a campaign is scheduled. The client would repeatedly press the schedule button during this delay which caused the campaign to be repeated. We specifically showed the client how to avoid this problem in the future several times. The client continued and this caused emails to go out multiple times as well as at times that you were not planning.

This is an unfortunately situation and we do regret any business disruption or impact suffered by the client. However we did everything in our power to prevent it and show the client how to avoid these problems.

We have a series of email exchanges between our support technicians and the client in which the client specifically told our staff that he had "accidentally clicked multiple times" causing the campaign to be sent out in that fashion. So, the client has admitted in emails to our staff that his "user error" caused the problems he experienced.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
197 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
2
250 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
3
269 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
4
292 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
5
336 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
7
352 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
8
356 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
9
358 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
10
359 days ago by CrookedlyBouquet
Stefan Snyders consultant at bitmex - this man is a fraud! he will rip you off!
NOT false information. You (Stefan Snyders) try and scam people out of Bitcoin on bitcoin.de...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in