Consumer reviews and reports on scam companies, bad products and services
Sears Canada
Sears Canada Four Repairs, Flooded Home, Failure to Honor Lemon Clause Markham, Ontario
27th of Nov, 2010 by User436711
After much research and completing a top-to-bottom home renovation, we decided to purchase Sears' top-of-the-line Kenmore dishwasher, and also purchased the extended warranty.


After a few months the dw stopped draining. A technician visited and determined that the pump had burnt out. The pump was replaced 1-2 weeks later. The exact same thing happened three more times. After the fifth pump was installed (the original and four replacements) along with a new timer, the dishwasher flooded my walnut floor and continued to leak out from under my kitchen cupboards.


After numerous calls to the service department and corporate customer service, I learned that they will only replace the machine under their the Lemon Clause if this happens four times in one year! Apparently three complete breakdowns and a flood within twelve months is normal operation and completely acceptable for a Sears appliance.


So, a two-year-old top-of the-line Kenmore dishwasher, an extended warranty, ten days off work to accommodate ten service appointments, countless hours on the phone with Sears, at least two months of having no dishwasher, a flooded kitchen and Sears still will not replace the machine.


Stay away from Sears, and don't bother with the extended warranty - they honor nothing.


Also, a side note - at the same time we purchased the dw, we also purchased a Kenmore deep freeze. After a week of operation, the freezer died and we lost all of the contents. Strangely Sears did replace that appliance...

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