Consumer reviews and reports on scam companies, bad products and services
smartData Enterprises
smartData Enterprises Client Beware of smartData Enterprises and Their Sales Pitch, Internet
21st of Mar, 2011 by User153418
I generally dont write reviews about providers, but thought that if someone provided their feedback earlier, I perhaps would have saved myself a great deal of aggravation.

I started engaging with smartData Enterprises over 8 months ago on a project which was supposed to last 2 months. I understand that issues can come about during a project, but their sales guys are full of it. They will tell you want you want to hear, promising that they know how to program, and that your project can be completed in a specific timeframe. If you want a realistic timeline, youd better multiple the time they give you by three.

We were promised that the sales person is also a project manager who would be overseeing the project. Dont believe this as as soon as we came onboard, we heard from their sales person only once more. I understand that this can also happen with U.S. based companies, but they flat out lied to us about the set-up and interaction. Then, the main person appointed to the project who is supposed to discuss the details of the project on a regular basis took a leave of absence. We were never sure if that was accurate or if there was something else going on as this was the individual who was involved in pre-sales discussions giving us comfortability with the project.

They placed another project manager who we were advised was soley focused on our project. Sure enough, when we he wasnt available all the time, we learned that he was working on other projects. Again, we would have been okay with this, but its not what we were told. In fact, half the time, you dont know whats going on as much of the staff shares the same skype ID. Its sad because you actually dont know who you are communicating with. You would hope that youre communicating with the same person who is working on your project, but we learned this wasnt the case when someone else who knew little about our project was suddenly corresponding via skype on the same username.

I really assumed that the positive reviews on Elance meant that they are providing great work. But, it really isnt a fair assessment because this company is large, and when speaking to someone who worked with them in the past, they apparently ask that if you cannot give a 5 star rating, they would prefer no rating at all. They pride themselves on a being one of the largest providers on Elance, but their rating is a poor reflection as its skewed since many folks simply dont give a rating.

You also get swayed in a bit by the competitive price, but dont get suckered in. They charge for their mistakes and before you know it, its the same price you would be paying a much more expensive firm which has better service, more accurate timelines, and can produce high quality work.

Dont get me wrong, this is a sweat shop of programmers and they can program. But, whether or not, youll be happy with the end result and in what month or what year the work actually gets done is another story. Be careful if you have a serious project where timelines actually mean something to you.

Comments
3127 days ago by Coleman
I had a worse experience then the one above...SmartData has just about ruined my business.

They looked great on Odesk, but they have been an absolute nightmare to work with. They ran out all of my money in two months ($5500 USD) and provided nothing but a static website that didn't work at all. Then asked me for more money.

I had to beg and threaten and plead over and over to get them to finish the site for what they quoted me.

They could not do anything I asked them to do right, it took me at least ten times of trying my best to explain things as simple as "center this text on the page" or "use the same font throughout" or "don't put a space before any punctuation".

Everytime they'd fix something, they'd mess something else up. There were so many bugs in the site, and they are some still there that I'm scared to ask them to fix for fear they'll break something else.

The site was promised to be done in two months, it took 25 months before they could get it to barely work.

Now I've been told my numerous other developers that it's so messed up in the background that nobody will work on it, so I'm stuck with a site that can't be updated unless I want to risk having SmartData break it again.

Not only that, I've just been severly hacked and they put malware all through the site. Upon trying to contact SmartData for a back up copy, I've been ignored.

It's cost almost $1000 more to fix the damage done to my site by the hackers, and the people that are fixing say that whoever did this to me has my passwords to be able to gain such high access that they changed all of the file permissions, etc. Nobody else at all has these passwords except me and SmartData. And this is of course after SmartData assured me that my site was secure.

I cannot discourage you enough not to go with SmartData. Maybe they're ok for a basic site, but as far as anything more complicated than a static site, they promise you and convince you they can do it, but they haven't got a clue.

I also found out from someone that was fired from SmartData that they scammed me into hiring a "Fresher" that was being trained on my site...so I was paying for two people at a time (supposedly because it would get done twice as fast), but one of the people was actually just in training and I was paying for it, both in time and money.

They are polite people, that will promise you the world and agree with everything you say, but they do not think of a single thing on their own accord, they don't have any common sense, they don't have very advanced skills, and they don't really understand English that well.
3127 days ago by Coleman
I had exactly the same experience as Fosters...SmartData has just about ruined my business.

They looked great on Odesk, but they have been an absolute nightmare to work with. They ran out all of my money in two months ($5500 USD) and provided nothing but a static website that didn't work at all. Then asked me for more money.

I had to beg and threaten and plead over and over to get them to finish the site for what they quoted me.

They could not do anything I asked them to do right, it took me at least ten times of trying my best to explain things as simple as "center this text on the page" or "use the same font throughout" or "don't put a space before any punctuation".

Everytime they'd fix something, they'd mess something else up. There were so many bugs in the site, and they are some still there that I'm scared to ask them to fix for fear they'll break something else.

The site was promised to be done in two months, it took 25 months before they could get it to barely work.

Now I've been told my numerous other developers that it's so messed up in the background that nobody will work on it, so I'm stuck with a site that can't be updated unless I want to risk having SmartData break it again.

Not only that, I've just been severly hacked and they put malware all through the site. Upon trying to contact SmartData for a back up copy, I've been ignored.

It's cost almost $1000 more to fix the damage done to my site by the hackers, and the people that are fixing say that whoever did this to me has my passwords to be able to gain such high access that they changed all of the file permissions, etc. Nobody else at all has these passwords except me and SmartData. And this is of course after SmartData assured me that my site was secure.

I cannot discourage you enough not to go with SmartData. Maybe they're ok for a basic site, but as far as anything more complicated than a static site, they promise you and convince you they can do it, but they haven't got a clue.

I also found out from someone that was fired from SmartData that they scammed me into hiring a "Fresher" that was being trained on my site...so I was paying for two people at a time (supposedly because it would get done twice as fast), but one of the people was actually just in training and I was paying for it, both in time and money.

They are polite people, that will promise you the world and agree with everything you say, but they do not think of a single thing on their own accord, they don't have any common sense, they don't have very advanced skills, and they don't really understand English that well.

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