Consumer reviews and reports on scam companies, bad products and services
Straight Talk TracFone Wireless, Inc. Fraudulent enticement to replace problem phone with
2nd of Jan, 2012 by User553404
I purchased a $98 Straight Talk phone and $30 per month pay as you go service. Calls were constantly dropped, reception was painfully poor. My next door neighbors were also less than thrilled with their service. After hours on the phone the technician promised "far superior" phone replacements and that we would be pleased with service compensation once resolved. Based on this enticement I did not return the phone to seller for a simple refund or replacement, which I could have done at that time. More discourse as they wanted my initial phone returned before they would issue the replacement. We were told there would be a 3-5 day turn around. I refused - was not about to transfer an extensive contact book by hand multiple times nor be without any phone service nor be forced to purchase another phone. After repeated calls spanning weeks I received a replacement phone. It was the same phone. I refused to accept and activate it as it was not the "superior phone" promised. Later that same day my original phone was deactivated. It took until afternoon the following day to activate the replacement phone. If anything, the reception was worse than the original. Repeated calls to Karen Calderon, who is supposed to handle BBB complaints, were not returned. Several more calls and another replacement phone, without a sims card, that utilizes Verizon towers instead of ATT arrived. It's roughly equivalent of the original phone, dosen't have some of the features and certainly is not superior, but the call quality is acceptable. Then I called to ask for the promised "generous" compensation in phone service. I was told they would only award 15 days service. I had spent more than 20 hours on the phone, being lied to, mislead and misinformed by this organization. Now I'm insulted. Two months of this and my time and aggravation are deemed worth less than a dollar an hour? Not even considering the time and loss of dropped calls and reception so poor that communication was impossible. My neighbors purchased interrem phones with intent to return them within the 2 week period allowed for a refund and sent their phones in when originally requested. It took more than 3 months for the REFURBISHED phones to finially be delivered. Those phones aren't working worth spit either. They were offered NO minutes and of course the interrem phones could no longer be returned. I have no idea how many call and hours my neighbors put into even getting that much, but it was considerable. After more than 30 hours invested in this matter I told them I wanted 6 months of $30 level service. That's not even minimum wage for my time, never mind the aggrevation and frustration. With BBB involvment (Complaint ID#: 90121838) the most they "could" offer me was 2 months service. The phone replacement retails for $10 more than the origional, dosen't have games and will not allow individual calling number blocking. I have refused their offer. Complaints have also been filed with the FCC ( ) and here. Additional complaints will be filed with the Division of Consumer services at 1-850-922-2966 or their website at and the Attorney General at 1-850-414-3990 or their website www.myfloridalegal.com. Further, my vehicle is having lettering to warn other consumers to research complaints and local media attention will be sought. Since I work for WalMart, having that in thier parking lot will put the word out to a whole lot of consumers. PatJ, Waynesville, Missouri

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
3 days ago by Ani-tech-Corporate
ROBERT ROSINSKI.COM ROBERT HARRY ROSINSKI / BOB ROSINSKI...
Any legal charges ever brought against me, or my company Anitech, etc., was fraudulent and was...
2
7 days ago by User15211
$600 / 2br - 805ft2 - Views, Open Floorplan, 805 Square Feet. (Seminole) - Scam- sent me an email requesting private information
Email said they were going out of state to work on a community project. Same scam on other...
3
10 days ago by severn
shaboxx.com - All talk no action!
I have a problem with a person that resides in Cherry Hill, New Jersey. He uses the name Steve...
4
12 days ago by Skamb
Bettina Management - Complete scam take your money and do nothing for it
I have no doubt Bettina does find some kids work, however as a parent of a child that was keen to...
5
12 days ago by User61522
Paypal - Being Investigated For Refusing Certain Business Services...
PayPal is unreasonably & unnecessarily delaying my ability to accept credit cards by...
6
17 days ago by Golf of America
Odds On Promotions - Odds on promotions Lawsuits
holy cow . . . . . wow so many complaints about ODDS ON PROMOTIONS . . . . . they screwed up an...
7
28 days ago by 1pisseddude
monica hawk becker 310 couture diva o disctruction Internet
To bonnie and clyde and the rest of the apple dumpling gang on the run...I have something to share...
8
34 days ago by applecruz1111
Master Hanz Cua feng shui scam and fake bakla manloloko - Master Hanz Cua feng shui scam and fake bakla manloloko
I hired master hanz cua feng shui to come and consult with us and consult how to place stuffin our...
9
34 days ago by applecruz1111
Marites allen fake feng shui scam - Marites allen fake feng shui scam
I have been impressed by certain Feng Shui approaches by marites allen and her personal assistant...
10
36 days ago by Golf of America
Hole in One International - more Lies bs Fabrications
thank you for the enlightening facts . . . we always knew that Hole in One international is...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in