Consumer reviews and reports on scam companies, bad products and services
Suburban Nissan
Lied about a repair that was previously done
31st of Oct, 2011 by Chery McEvoy
My husband and I own and 1999 Nissan Pathfinder. We had a $1300.
repair done last year. There is now a recall on the repair. The
recall letter states that if the owner has paid to have the repair
done, that they can be reimbursed for the repair. I called Nissan,
and they told me that I needed to have the car inspected by a Nissan
Dealership mechanic, in order to make sure the repair was done to
their standards. I took the car to Suburban Nissan in Farmington
Hills. The service manager took the car in and had the mechanic
inspect it. He came out to tell me that the repair was never done.
He said they could do the recalls that day and have the car back to
me. I knew the recall was the same repair that we had done. I asked
for my car back. I then took it to Dick Scott Nissan. I had their
mechanic look at the repair. He stated that the repair was done, and
up to Nissans standards, and documented that the customer be
reimbursed the repair cost. I am not sure if I am sending this to the
right department. I feel that attention needs to be brought to this
situation. This was an attempt for Suburban Nissan to collect the
repair cost, when the work was already done.
Thank you for taking the time to read this

Cheryl McEvoy

--
Choose constantly for the light in the midst of a dark world and for
life in the midst of a death-harbouring society.

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