Consumer reviews and reports on scam companies, bad products and services
Suburban Propane
Suburban Propane -Propane ripoff on pricing and service- Dewitt, New York
14th of Nov, 2010 by User772242
Got Suburban two years ago to heat my garage, last year they filled the 100 gallon tank it took 9 gal and they charged 112 dollars I think. This year last month they filled it and it took 7.something gal and they gave me a bill for 179.66. "minimum fill up" I called complained, called them thieves, Louise offered to cut the charge to the cost of the propane, I told her to have the tank picked up that I don't trust them anymore. They picked up the tank. I talked to Louise again, she said I'd be refunded 100 gal at 247.50. No they don't refund the unused tank rental fee, "we don't do that"... Now I get two bills one previous account bal 179.66 with current activity 108. (100. "restock" fee, 8.00 tax ) bal 287.66 the second bill account balance 287.66 minus 247.50 (my refund) account balance 40.00 that I supposedly owe. I called Louise said nothing she could do but don't pay attention just clearing the books I really should be getting a 90. refund... WHAT A FU--ING RIPOFF... So far I've posted this story on facebook to warn everybody I know, now here, and I'm writing a letter of complaint to their CEO copied to everybody I can think of, Gov of NY, Attny Gen, Senators, House of Rep, State Senators and Rep, Better Business Bureau, and anybody else I can think of. They may rip me off but I'll cause them some inconvienence at least.

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