Consumer reviews and reports on scam companies, bad products and services
TD Bank Refuses to pay me back my own money ! Marlborough, Massachusetts
3rd of Jan, 2012 by User569716
Back in June of 2010 we sent out an official bank check through TD Bank to pay an out of state bill. Our check never reached it's destination, it was instead stolen and deposited into a complete strangers account, we were told to wait 90 days before we could do anything. Upon waiting the 90 days we filled out the appropriate paperwork and we were told the money was pending in our TD Bank checking account. 2 weeks came and went and the money was still pending. We called the TD Bank Marlborough,MA branch where we sent the check out of and they told us they would instead mail us out a check. We waited another couple of weeks no check no money. Feeling as though TD Bank had no intentions of giving us our money back we contacted the Occ and they opened a case against TD Bank on our behalf. After an on going fight for a month, TD Bank told the Occ that the money was once again pending in our account so they (the Occ) closed the case. After ANOTHER 2 weeks of waiting still NO money available to us. We decided to go to the branch ourselves. We spoke to the bank manager who decided instead to credit our refund to a TD Bank Visa gift card. We left the bank proceeded to the store only to find out there was a zero balance on the card. We drove back to the bank and the same manager claimed that there was no possible way there was no money on the card. From her desk we called the 1-800 number on the back of the card and the Visa representative himself told her there was no money on the card. She acted almost shocked and put out and told us she would have to "investigate" where the money went. We spent the next week calling and going to the bank every day almost pleading for our money. During this period we we're treated awful, we we're hung up on, told we would be called back only to never receive a phone call, and lied to day in and day out. We started dealing with a new manager because the one who gave us the gift card no longer worked there. The new manager told us to call the gift card every day in which we did. After the third or fourth day of doing this there was a one dollar balance on the card and when we asked him why he said he was "testing" the card. After another 2 weeks of trying to be patient we went back to the bank and he told us he was "doing all he could to help us" and when we asked him exactly what are you doing to help us he had no response. We at this point have contacted the Attorney General, reopened the case with the Occ, and filed a bad review through every website we could find. We believe our business means nothing to TD Bank and that paying us back our own money has turned into a drawn out, mockery of us! I have never had such a horrible experience with a bank. I would advise anyone I know or don't know to avoid banking with this bank!
Comments
1913 days ago by Jeannexc
On May 28, 2012 I went to the Leslie St. and York Mills branch of TD Bank and deposited thirteen, one hundred dollar bills ($1, 300.00). The next day I received notice from TD Bank that I had deposited six hundred fifty ($650.00).
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I went to TD Bank and asked if I could see the video since I am sure that they are mistaken. I was not able to see the video. I subsequently called the branch and asked to speak with the manager but was told he was busy and that he would return my call. The manager did not return my call.
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On July 9th, 2012 I received a call from TD Customer Care and was told that the investigation revealed that I had only deposited $650 and not the $1300 I claim. I argued that that was not correct and that I know how exactly much I deposited (because this money was from my friend, when my friend gave the money, I counted 2 times), when deposited to the green machine, I counted it three times prior to making the deposit. I asked again to speak to the manager and again I was told that he is busy but would return my call. He did not return the call.
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A few days later, around the end of June. I called the branch again and asked to see the video. I was now told that I require a letter from the TD Bank outlining the result of the investigation.
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On July 2nd, 2012 I called the bank again and requested the letter outlining the result of the investigation and they said they would send it the next day.
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On July 7th, 2012 I had not received the letter so I called and asked if they had sent the letter because I need to take it to the branch so I can see the video. They told me they sent a letter to me on July 3rd.
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On July 12th, 2012 I had still not received the letter so I called again to ask if they had sent the letter and I was told that they sent it on July 9th, 2012.
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On July 18th, 2012 I had still not received the letter so I called TD and was told by a manager there that a memo or some communication would be written so that I would not require a letter to go to the next step which presumably would be, viewing the video of the transaction.
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After this phone call, I went Leslie St. & York Mills Rd TD Bank told the branch manager that I wanted to take the investigation to the next level. She gave me a brochure with an email address and told me I could write a letter of request.
On July 25th, 2012, I sent a letter to the email address provided by the branch manager. I waited until August, 15th, 2012 but no one contacted me. I called TD about going to the next step of the investigation and they told me the case was closed. I asked the case closed should let me know, why did not inform me, please write a letter to me, I want a letter from your TD Bank.
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On Aug 20th, I received *a letter from TD Bank. This is the only letter I received from TD about this matter and this letter is attached.
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My goal is this:
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-********* Simply let me see the video of the transaction. A few minutes of time and the matter will be resolved. I can’t understand what the problem is. If the bank is so confident in their claim that I deposited only $650 then the video will quickly reveal the truth *for all to see.
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Unless they have something to hide, I don’t see any reason for them to refuse this request.

My friend told me: do not go to court, because TD have a big group lawyers, it is difficult for me to win the case. But I am not afraid it. I want find out how can hundred dollar bills changed to fifty dollar bills and who stole the money.

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