The Swimming Solution

The Swimming Solution Took our money. The website said the product was in stock and would ship in 1-2 days. After repeated calls, messages and emai

23rd of Jun, 2011 by User259220

I found their company online with great prices. I found the pump I needed and they had it in stock and advertised it would ship in 1-2 days. I placed the order expecting it to arrive in about a week. When it didn't show up I checked on my order at the website and it said it was "processing". I called customer service 8 times that day and never got more than "We care about our customers, please leave a message".
I also sent an email to customer inquiries that was never replied to. I found their business on Facebook with a different phone number listed. No one answers that phone either. I emailed their tech support ([email protected]) directly and got no reply from him. The next day I called--and left messages at--both numbers and sent messages to both tech support and customer inquiries and gave them 24 hours to get it shipped. Again, no response from anyone. Currently trying to get my employer's 388.29 returned.

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Comments

4659 days ago by You Can't Fix Stupid

Same thing here ...exactly. This happened in May and I am still waiting for my credit card company to issue a credit. How this vendor is allowed to still process credit cards is beyond me.

Regards,
Mike T

4640 days ago by Tshaffer

We are in the same boat! We ordered back in July and no product, no return calls. We are not contacting the fraud dept at our credit card company.

Thanks,
Tessa