This new Petco Pals Rewards program is a joke! When you look at your rewards, the dollar amounts don

14th of Feb, 2011 by User658943

This new Petco Pals Rewards program is a joke! When you look at your rewards, the dollar amounts don't add up to $100 when issued a $5 coupon. Apparently the amount at the top going towards your next coupon includes whatever purchases you've made recently. However, "for security reasons" only the help line can access those. So you don't know if your purchases are being tallied correctly. Anytime you try to reach someone to help, it's a foreign country and it's difficult to understand the person first off. Then, they don't have any answers and are completey reading script. It's a total joke. I spend upwards of $200 a month at Petco because of the brand of dog food that's where I go. I'm starting to look elsewhere all because of this program and the customer service. Love the physical store employees, always very helpful. But this "reward" program is more of a headache than it's worth for sure!!

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Comments

4708 days ago by Happytriails

All I know is that I get a free bag of Dog Food for every 10 bags that I buy. She is on Royal Canine which Is the top of the line and $16.99 a bag. So I think that it is a Great Deal. I have to buy the dog food anyway so a FREE Bag is more than welcome. I also just got a coupon in the mail for 10% off my next purchase.

The employees are the Best and very helpful. IF you reach someone by phone in a foreign country, just ask them that you want to speak to someone in America and they will connect you. I hope this information has been helpful!e

4335 days ago by Peggy Sessamen

I have been trying for the past hour to find out how to redeem my reward. Can't find out the amount or how to redeem them. Sounds like a good program, but how do you use it?

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