Consumer reviews and reports on scam companies, bad products and services
Tracfone
Tracfone Tracfone Wireless, Inc. Stole my phone number and over 800 minutes and gave to someone. Internet
25th of Apr, 2011 by User971739
I turned on my tracfone and was told my SIM was unregistered. Therefore I have no service. I contacted their customer service which is located in the Phillipines. After 3 frustrating hours with their so called customer service, I learned that they gave away my phone number and transfered my 839 minutes to someone else. They argued with me. Wanting to know if I had a receipt for my purchase which was several years ago. Then they insisted that I had purchased a new phone and had the minutes transfered. I had to repeated the cell phone number time after time as well as the IMEI and Sim number. The last supervisor I spoke with (about 5 others could not be understood as they spoke broken English) decided that I had a damaged SIM card as the result of the transfering of my number & minutes. They will send me a new SIM card. In the meantime I do not have a working cell phone and lost 3 hours which was needed for other things. So they stole my phone number and stole my 839 minutes whick I paid for. I would like to know who got the number and my minutes. Is this a criminal act?
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