Consumer reviews and reports on scam companies, bad products and services
TwinStar International DuraFlame Company will not return phone calls for faulty product Delray Beach, Florida
27th of Dec, 2011 by User262951
bought this product under a year ago when it stopped working. Called the 800# on the manual which is a message center. I left 4 messages to date and the company will not return any of my phone calls. On the company's website there is a link for facebook which I followed only to find a lot more people with the same complain as mine. No customer service, no returned phone calls, just people who are shafted with a defective product. I always thought of the DuraFlame brand as a quality brand, with quality products. This is not the case. This is a ripoff and everyone should avoid them as they do not honor any of their warranties.

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