Consumer reviews and reports on scam companies, bad products and services
u-haul
U-Haul U-Haul, unauthorized charges, Internet
11th of Sep, 2011 by User394184
I reserved a U-Haul 14" truck from their website for pick up at the Tropicana U-Haul in St. Petersburg, Florida on Friday, August 26, 2011. I reserved the vehicle for 24 hours and picked it up at 9:30am. I, at that time, paid $50.70 for the $19.99 rental rate, $14.00 for the "Safe Mover" insurance, and 15 miles @ .89 per mile, plus applicable taxes. When I finished with the vehicle on Saturday, August 27, 2011, I put $15 in gas in the vehicle and returned it to the location at 8:30am. I was met by "Tony", a female employee who stated that the gas gauge looked fine and that the "gauge doesn't move until it's been driven a while". At that time, she said that there was no damage and everything looked good, so we could leave. Later that day, I received notice that the St. Petersburg location was attempting to take another $40 off of my debit/credit card. They were attempting to charge me a $19.35 gas fee, along with other charges for mileage and additional taxes. I contacted their customer service department to make a complaint and I was told that a "promissory note" had been done by the location and that I needed to contact U-Haul's Collection Department on Monday, August 29, 2011. On August 29, 2011, I contacted U-Haul's Collection Department and stated my complaint. I was assisted by Joseph Consiglio who gave me a file #168619, a refund for the $19.35 gas charge and a $15 credit voucher for future U-Haul services. At this time, I considered the matter closed. Then, on September 6, 2011, I received noticed that U-Haul Phoenix, attempted FOUR (4) charges of $61.93, $46.45, $30.97 and $15.48. The charges were declined and I contacted Joseph Consiglio again via email asking why four fraudulent transactions, for four obscure amounts, were attempted without my authorization? I only received an email showing that my initial email was forwarded to a "Manny". The forwarded email from Joseph stated, "Manny: The caf referred to in this em had to do with fuel charges and there wasn't a conversation as to these other charges. I didn't know where this em should go to, so you're it." At this time, I have not received any response at all from U-Haul regarding these obscure charge attempts. From what I understand, this is NOT an UNCOMMON practice with U-Haul, as there are hundreds of other customers over the internet that have had very similar problems with them overcharging or attempting to withdraw funds from bank accounts, only putting the customer in a financial hole of overcharges and overdrawn penalty fees. When I pulled up my Rental equipment contract #23311756 from the U-Haul website, it shows that the amount paid to date (9-12-2011) is $63.28. U-Haul has received their money (in full) and is attempting to charge more for services not rendered.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
40 days ago by Amaljohan
Asset Gold Pvt.Ltd - Migration Fraud
ඔබත් කදානෙහි පිහිටි Asset Gold නමැති...
2
283 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
3
336 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
4
355 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
5
378 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
6
422 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
8
438 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
9
442 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
10
444 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in