|VideoBlocks.com They ripped me off. Quote of Ms. Smith: |
|5th of Jun, 2011 by User593303 |
|I tried this "free trial" thing and was greatly disappointed. When I cancelled I was told that I had gone two days past the cancelation date. I signed up on a Thursday and canceled on the following Thursday. The transaction did not post till Friday and was told I was therefore too late. When I tried to reason with a Ms. Smith, she insisted that there was no way I could get a refund and that "rules are rules and as a consumer I needed to be more responsible." I therefore, find this type of customer service unacceptable and will not promote their produce ever again. The videos are generic and not at all worth $49 a month.|
I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible experience you had with our company, and I would like the opportunity to make it up to you.
For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki at videoblocks.com and we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)
In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth that we experienced.
To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.
Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the event of a problem.
Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki
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