Consumer reviews and reports on scam companies, bad products and services
Virgin Mobile
Virgin Mobile Assurance Wireless, or Lifeline. repeated bogus charges no forewarning, no explanation, no refund. Parsippany, New Jersey
14th of Sep, 2011 by User984131
I qualified to recieve a free smart-fone w- 250 free minutes per month from the government Lifeline program. Upon recieving my phone, I read the terms of service manual. In addition to being hard to understand, and impossible to get a customer service representative on, and impossible not to frequently drop calls, I was feeling very suspicious, and there were numerous red flags that I am not going to discuss all here. I went picture taking. By the time I had 145 pictures in there, my memory froze up. So I was in a predicament where I have to move these pictures out. Customer Service told me that we could not hook it up to an external memory device, and we cannot put a memory card into it eithor. By doing the math i found out how expensive, .25 per picture, already approaching 40$, that it would be to move these pictures out. I was also struggling with numerous issues, not being able to figure out how to do anything on the phone, and not having any funds to do the rest. I am in a serious financial hardship. so I decided to put money into the phone in piecemeal fashion, save it up, until I can figure out what to do with these pictures. I made the right decision to not let them ever get ahold of my credit card or bank information, because I have reason to fear what would happen. I made a most terrible decision by ever letting them have any of my money. As soon as I topped up, they immediately took out $1.50, right that very minute. I initially put in $10. Immediately checking my balance page, it was already showing $8.50. I called Customer Service to find out what was going on. They said that I had ordered 1 mb of online time which had expired after 24 hrs. because I had not used it. The reason I had not used it is because I had not ordered it, nor was there any dialogue, warning, notice box to show up and let me know that money was being deducted from my account. I could only hope that I had pushed a wrong button and maybe this would never happen again, but it did, again and again. They keep taking $1.50 out of my account quite regularly. I only have $5.30 left in there, not enough to move my pictures out. I never saw my top up money, they ate it like a wild dog, waiting on another wild dog, whoosh it was gone. Further more, I was not aware that they were charging me for texts recieved which I have not opened or read, there were just two, totalling .20. They took out $4.50, and accused me of ordering 1mb of online time, that expired after 24 hrs., after I did not use it. And I swear that I have never ordered any kind of extras out of them. The only thing that I have done was to use the 250 free minutes they give you. I have never been able to figure out how to do or to afford to do anything else on the phone. I was trying to save up money to move some pictures out of it in order to unfreeze the memory. I swear, I never ordered anything, I just did the basic 250 free minutes, and I am not lieing to anyone or myself. I have not been able to figure out what is causing this to happen. I keep researching my activities, and researching my reciept, trying to figure out what is causing this. Virgin Mobile Assurance Wireless Lifeline is stealing all of my top up money. They refuse to give me a real explanation, or fix the problem or refund my money. They are an absolute overt theif, and they know it, and from the looks of it, people on line know it also.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

17 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
70 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
89 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
112 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
156 days ago by User445499
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
173 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
176 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
178 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
179 days ago by CrookedlyBouquet
Stefan Snyders consultant at bitmex - this man is a fraud! he will rip you off!
NOT false information. You (Stefan Snyders) try and scam people out of Bitcoin on

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in