Wells Fargo Preferred Customer Program Preferred Program for Wells Fargo Customers Third party company.

16th of Oct, 2011 by User339375

I was contacted by the "Wells Fargo Preferred Customer Program" about a year ago. I unknowingly, because of the deceiving "title," signed up for a debit card protection program through a THIRD PARTY company. I noticed a charge on my bank statement for $14.99. This charge was monthly, and I noticed it about three months in. I called my bank "Wells Fargo." They gave me another number to call. That number was to "Wells Fargo Preferred Customer Program." I told them that I would like to be removed from whatever I "signed up" for. The man on the phone told me he would start charging me for the lesser plan at $9.99 a month. I said, "NO." He said, "How about the $5.99 a month plan?" I said, "NO NO NO. Please remove me from this PLAN. I do not need it. I do not want it!" He said that he removed me. However, just the other day, A YEAR LATER, I noticed the charges again. This time, $9.99. I am, admittedly, not a checkbook balancer type person. I live paycheck to paycheck, and I go by the balance checker on my phone. So, you can imagine how I felt when I unknowingly had paid this "preferred program" about $120.00 in a year!!! I contacted this "company" again, and the woman who answered this time said to me, "You should have caught this sooner." ANGRY, I went to my bank to close my account and to let them know how angry I was for this. Through the personal banker, I learned that is was NOT through Wells Fargo. The "Wells Fargo Preferred Customer Program" is allowed to use the name "Wells Fargo" because they "provide a service for WF customers." My personal banker encouraged me to file a fraud claim on this "company" and I was able to get 4 months reimbursed. That's not much considering how much they drained, but I went ahead and closed my account, so that I could be sure that it would not happen again. That was about a month ago. I just received a letter today from "Wells Fargo Preferred Customer Program" informing me that they now have changed their name to: "PREFERRED PROGRAM FOR WELLS FARGO CUSTOMERS." I called them to tell them to stop contacting me. The name change insinuates to me that maybe others have filed a fraud claim on them. I would advise anyone who has experienced this FRAUD to do so.

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