Consumer reviews and reports on scam companies, bad products and services
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
2nd of Jan, 2012 by User431463
I have been a loyal customer for many years--maybe not a high-volume customer, but relied on no one else for wine & liquor shipments. Ordered two bottles of Johnny Walker Blue on Dec 5, 2011 (order #WC248147). Both intended as Christmas presents. Paid by credit card, and full price was charged. Package arrived on Dec. 16--one bottle ok; one bottle cracked from neck to base and empty of liquid. Called customer service immediately to complain and ask for replacement in time for Christmas. Was informed they would send me a return mailer to get them back the ruined bottle for their examination. Having heard nothing by the next day, I emailed them photos proving the bottle was cracked all the way down its length and was empty, though the seal had never been broken nor the cap opened. Was promised a return mail voucher by email by 3 PM Sunday. I sent an email proving that the weight I received matched the sending weight on the package, which revealed that one bottle was empty even before they shipped it to me. Having gotten nothing by Monday, Dec 19, I called again. Was told I didn't need to worry about proving anything; my word was good enough, and a replacement would go out right away--that I'd be getting an email that day or the next from the shipping department verifying shipment. No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped. Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
15 hours 35 minutes ago by beckyross
Real spell caster from africa - Africa Magic work for me.
My name is Becky Ross, I really want to testify to the good work of the Dr. Ogala...
2
22 hours 10 minutes ago by unidengsta
Cheap Air Jordan shoes/Jewelry/designer handbags for sale,free shipping - http://www.jordansoncn.com
Buy Cheap Jordans shoes,retro Jordans online,cheap designer handbags,Jewelry,Belts,hats,sunglasses...
3
1 days ago by Emery
SidelineMVP - SidelineMVP Placed an order 19 days ago still havent...
Caution!! Do not order from sidelinemvp!! Credit card was immediately charged for merchandise not...
4
2 days ago by dburns5907
Hometown dumpster rental.com - Hometown dumpster rental.com They are not Reputable! ...
I have been trying to get in touch with Dumpster Central for weeks. Their phone number allows for...
5
2 days ago by perry01
Sandrine Samperi - THANK YOU SO MUCH SANDRINE SAMPERI, I LOVED YOUR CLASSES!!
I took classes with Sandrine Samperi in NY never had any problems, always on point, her cancel...
6
2 days ago by duganmarian
Spell caster - how i got back my husband
Hello I am Marian, I am out here to spreed this good news to the entire world on how I got my ex...
7
2 days ago by testingtesting
pppp - ddd
ccccc
8
2 days ago by peetersidal
1175256301 - Payday lender is an icebreaker during the financial freeze
You have to meet the fundamental need for certain criteria, as lenders face problems you incurred...
9
2 days ago by dumps20
SELL CVV GOOD balance !!! http://sellccvv.com/ - SELL CVV GOOD balance !!! http://sellccvv.com/
ATM CASH OUT :http://www.vcvv.org/ WE Selling cc Dumps Track 1& 2 fullz login PRICE* US:...
10
2 days ago by dumps20
Hacker Cvv - Sell Cvv/Ccv Good And Fresh All Country ! - Hacker Cvv - Sell Cvv/Ccv Good And Fresh All Country !
Hi all ! Welcome to my services. http://www.vcvv.org/ -WE only sell cvv & fullz ...
ARDVERTISEMENT
Internet Removal?
www.InternetReputation.com
Learn now we can help you remove information from the Internet.
Need Removal?
www.ReputationChanger.com
Hides unwanted information from showing up on the internet.
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in