Consumer reviews and reports on scam companies, bad products and services
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
2nd of Jan, 2012 by User431463
I have been a loyal customer for many years--maybe not a high-volume customer, but relied on no one else for wine & liquor shipments. Ordered two bottles of Johnny Walker Blue on Dec 5, 2011 (order #WC248147). Both intended as Christmas presents. Paid by credit card, and full price was charged. Package arrived on Dec. 16--one bottle ok; one bottle cracked from neck to base and empty of liquid. Called customer service immediately to complain and ask for replacement in time for Christmas. Was informed they would send me a return mailer to get them back the ruined bottle for their examination. Having heard nothing by the next day, I emailed them photos proving the bottle was cracked all the way down its length and was empty, though the seal had never been broken nor the cap opened. Was promised a return mail voucher by email by 3 PM Sunday. I sent an email proving that the weight I received matched the sending weight on the package, which revealed that one bottle was empty even before they shipped it to me. Having gotten nothing by Monday, Dec 19, I called again. Was told I didn't need to worry about proving anything; my word was good enough, and a replacement would go out right away--that I'd be getting an email that day or the next from the shipping department verifying shipment. No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped. Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
15 hours 2 minutes ago by vrabot
Marco Kowlowski Scam & Review - Fraudulent product
In regards to the comments I posted over 2 years ago under "Vrabot" above, please note...
2
1 days ago by User96899
World Headquarters of the President of processing & Judging - Apears to be a scam
Received this letter today saying that I had won 2,000,000 and advising me to send in a...
3
1 days ago by tommytom
AMERICAN REMODELING - American Remodeling & Restorations Wayne Isbell couldn't...
He came into my home. Told me he needed money for his daughters dance lessons. I told him I was...
4
3 days ago by The Devilcorp
CYDCOR - Borderline Satanic Cult
Cydcor is just one tentacle of the global direct sales cult known to some as Devilcorp. With just...
5
3 days ago by The Devilcorp
CYDCOR - Borderline Satanic Cult
Cydcor is just one tentacle of the global direct sales cult known to some as Devilcorp. With just...
6
4 days ago by Deceived Consumer
Barrett's Automotive and Safety Service - unlawful seizure of my vehicule
Please steer clear of Barrett's Automotive and Safety Service
7
5 days ago by Las vegas
Amazon Associates Scam - Rip Off Reports Affiliate Scam....
I was just scammed by this Agency. I think Amazon should do something about this, to stop more...
8
5 days ago by Grupo Mariana S.A.
Kevin Fleming Grupo Mariana Lies and Deceptions are...
Service Message to USER942352: The Plaintiff, KEVIN FLEMING has named you as a Defendant in a...
9
5 days ago by josemolina
Ignacio - Ignacio
denuncias-quejas-estafas.blogspot.com/2015/05/ignacio-de-vicente-recibe-quejas-en.html
10
6 days ago by drgrace
Dr Grace Womens Abortion Clinics in Reiger Park, Springs, Tembisa, Thokoza +27718032701 - Dr Grace Womens Abortion Clinics in Reiger Park, Springs,...
We do termination/ abortion from 1week _6months which includes, women womb cleaning, period pains,...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in