Consumer reviews and reports on scam companies, bad products and services
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
2nd of Jan, 2012 by User431463
I have been a loyal customer for many years--maybe not a high-volume customer, but relied on no one else for wine & liquor shipments. Ordered two bottles of Johnny Walker Blue on Dec 5, 2011 (order #WC248147). Both intended as Christmas presents. Paid by credit card, and full price was charged. Package arrived on Dec. 16--one bottle ok; one bottle cracked from neck to base and empty of liquid. Called customer service immediately to complain and ask for replacement in time for Christmas. Was informed they would send me a return mailer to get them back the ruined bottle for their examination. Having heard nothing by the next day, I emailed them photos proving the bottle was cracked all the way down its length and was empty, though the seal had never been broken nor the cap opened. Was promised a return mail voucher by email by 3 PM Sunday. I sent an email proving that the weight I received matched the sending weight on the package, which revealed that one bottle was empty even before they shipped it to me. Having gotten nothing by Monday, Dec 19, I called again. Was told I didn't need to worry about proving anything; my word was good enough, and a replacement would go out right away--that I'd be getting an email that day or the next from the shipping department verifying shipment. No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped. Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
4 hours 14 minutes ago by greatpriest
chochi shrine - FAKE SPELL CASTER RIPPED ME OFF
I am Doctor Ezemu, i am a doctor with witchcraft spell, i can help to cure HIV/AID or related...
2
2 hours 43 minutes ago by User68429
Impact Knowledge Institute of St. George, UT - Complete Scam
IMPACT KNOWLEDGE INSTITUTE IS A SCAM I was first contacted by a fast talking sales person from...
3
2 hours 43 minutes ago by User68429
IMPACT KNOWLEDGE INSTITUTE - STOLE THOUSANDS OF DOLLARS FROM US... NO INTREGRITY......
Impact Knowledge Institute in St. George, Utah was supposed to help with getting me started with...
4
1 days ago by ketnho
sell cvv good and fresh all country!!!http://sellccvv.com/ - sell cvv good and fresh all country!!!http://sellccvv.com/
--------- Hello Buyer all the world --------- I'm hacker( verygoodbusiness68@gmail.com )...
5
1 days ago by esthwendy
Atakpo SPELLCASTER in Edo, Nigeria - Concerned more money was asked for
dr atakpo the spellcaster is a fraud. do not use him. he milks you through westernunion taking as...
6
1 days ago by user198924
The Smart Marketing - The Smart Marketing & Media Group Ltd |Smart Design and...
Can anyone who have had issues with Smart Design comment on any recommendations on an alternative...
7
1 days ago by paul.mcnally
Rock Hill - Rock Hill Dog Ranch Misrepresentation of Puppy's bred -...
I bought a Great Pyrenees puppy my kids named Polar Bear three years ago from Serenity Lewis and...
8
1 days ago by baihehuao
Sharing having Brand Jordans Shoes, The nike jordan Basketball Shoes - www.Jordansoncn.com
A rather wide heart-to-heart basketball museum,<A...
9
1 days ago by ketnho
verygoodbusiness68@gmail.com - Sell Cvv good and fresh all country/Dumps/Leads/Transfer...
--------- Hello Buyer all the world --------- I'm hacker( verygoodbusiness68@gmail.com...
10
1 days ago by ketnho
verygoodbusiness68@gmail.com - Sell Cvv(cc) - Wu Transfer - Card Dumps - Bank...
--------- Hello Buyer all the world --------- I'm hacker( verygoodbusiness68@gmail.com...
ARDVERTISEMENT
Internet Removal?
www.InternetReputation.com
Learn now we can help you remove information from the Internet.
Need Removal?
www.ReputationChanger.com
Hides unwanted information from showing up on the internet.
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in