Consumer reviews and reports on scam companies, bad products and services
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
2nd of Jan, 2012 by User431463
I have been a loyal customer for many years--maybe not a high-volume customer, but relied on no one else for wine & liquor shipments. Ordered two bottles of Johnny Walker Blue on Dec 5, 2011 (order #WC248147). Both intended as Christmas presents. Paid by credit card, and full price was charged. Package arrived on Dec. 16--one bottle ok; one bottle cracked from neck to base and empty of liquid. Called customer service immediately to complain and ask for replacement in time for Christmas. Was informed they would send me a return mailer to get them back the ruined bottle for their examination. Having heard nothing by the next day, I emailed them photos proving the bottle was cracked all the way down its length and was empty, though the seal had never been broken nor the cap opened. Was promised a return mail voucher by email by 3 PM Sunday. I sent an email proving that the weight I received matched the sending weight on the package, which revealed that one bottle was empty even before they shipped it to me. Having gotten nothing by Monday, Dec 19, I called again. Was told I didn't need to worry about proving anything; my word was good enough, and a replacement would go out right away--that I'd be getting an email that day or the next from the shipping department verifying shipment. No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped. Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
2 hours 11 minutes ago by Benniboi
Evolution Inventions - Evolution Inventions Tamen Godman this company has taken...
Has anyone had any luck getting money back from these pricks?
2
15 hours 23 minutes ago by User48982
JIO LUCCI NOVEMBER 26 2014 THE LAW AND COURT WILL HANDLE ALL BY: TRULIA - COURT ORDERS ALL MALICIOUS POSTS ON JIO LUCCI TO BE REMOVED
when people or a person goes after a reputation of a man and especially his kids, that draws the...
3
15 hours 32 minutes ago by User48982
November 26 2014 SUPERIOR COURT JUDGE ORDERS IMMEDIATE REMOVAL OF ALL FALSE INTERNET POSTS ON JIO LU - Authorities Assist Jio Lucci In Removal Of All False Posts...
HECK OF A PERSON FOR THIS TO HAPPEN TO. A DISGUSTING WAY TO TRY AND HURT A PERSON ESPECIALLY WITH...
4
1 days ago by Arshad
ccieperfectsolutions.com - Cheated me with the product
Hello, guys I am from Bangalore, India. I had very bad experience with this site,...
5
Reza Mokhtarian Ray Mokhtarian Forex Scam, Stole and lost...
Would do we get a hold of you people that have been scammed by him?
6
1 days ago by not to be named
The Smart Marketing - The Smart Marketing & Media Group Ltd |Smart Design and...
Im also having the same problems and would love some more information on how people are getting on...
7
2 days ago by mikemike
mola - moallama
mola
8
2 days ago by finofilipino
Sony mola - Its a sony
Sony xperia z2 is cool.
9
2 days ago by gllowboots1
Pamela Kerry - Name being used for Internet order scams
2014 High Quality Men women waterproof warm Snow Boots Shoes h ttp://w...
10
2 days ago by gllowboots1
Hole in One International - References and Business Partners are BOGUS a SCAMMER
2014 High Quality Men women waterproof warm Snow Boots Shoes h ttp://w...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in