Consumer reviews and reports on scam companies, bad products and services
WineChateau.com Saurabh Abrol, CEO Won't replace broken bottle of liquor sent to home Metuchen, New Jersey
2nd of Jan, 2012 by User431463
I have been a loyal customer for many years--maybe not a high-volume customer, but relied on no one else for wine & liquor shipments. Ordered two bottles of Johnny Walker Blue on Dec 5, 2011 (order #WC248147). Both intended as Christmas presents. Paid by credit card, and full price was charged. Package arrived on Dec. 16--one bottle ok; one bottle cracked from neck to base and empty of liquid. Called customer service immediately to complain and ask for replacement in time for Christmas. Was informed they would send me a return mailer to get them back the ruined bottle for their examination. Having heard nothing by the next day, I emailed them photos proving the bottle was cracked all the way down its length and was empty, though the seal had never been broken nor the cap opened. Was promised a return mail voucher by email by 3 PM Sunday. I sent an email proving that the weight I received matched the sending weight on the package, which revealed that one bottle was empty even before they shipped it to me. Having gotten nothing by Monday, Dec 19, I called again. Was told I didn't need to worry about proving anything; my word was good enough, and a replacement would go out right away--that I'd be getting an email that day or the next from the shipping department verifying shipment. No bottle, but by Tuesday, Dec. 20 I got the mailing label to return the broken bottle. I wrapped the package immediately as instructed and arranged for package pick-up on Wednesday, Dec. 21 and it should have arrived by the next day (only travelling from Maryland to New Jersey). No response for a whole week, so I called the management offices rather than customer service on Wednesday, Dec. 28. Received an apology for the delay and was told the replacement would go out that day and I would receive it today, Dec. 29. Not only has it not arrived, but I haven't even gotten an email verifying it has shipped. Their website promises that all shipments are insured and that they take the headache out of online shopping. I have had nothing but headaches for weeks now trying to get them to honor their promise to replace broken bottles.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
58 minutes ago by duediligence
Aston Lloyd - Took all my money (£80,000) along with 600 hard working...
Tom, Mr Virk has just set up another firm as of Mar 2014: SVS ENERGY AND COMMODITY TRADING...
2
4 hours 32 minutes ago by blackjesus
Caboresources.com Barclay Davis, AKA, Mervin Davis, AKA,...
Go to youtube and look this video up... Mike Tyson vs John Alderson, 1985 [Full Fight] Video ID...
3
18 hours 5 minutes ago by dinheiroboy
SPIDEREZ.IN - SOFTWARE SERIAL NOT SEND
After payment done through egopay to herzi stekovic which is the name used on the email...
4
18 hours 5 minutes ago by dinheiroboy
MAGICHACKTOOLS - SOFTWARE SERIAL NOT SEND
After payment done through egopay to MAGICHACKTOOLS which is the name used on the email...
5
1 days ago by plmrs2014
Kamel Investments Group, jason.jamie.r@kamel-investments.ws - Scammer Fraud
This company just filed a report here against me due the fact I rejected to due business with...
6
1 days ago by plmrs2014
jairo rodriguez - SCAMMER
Jairo Rodriguez is not a scammer. This report was filed by: JASON JAMIE REUTEMANN - chief...
7
2 days ago by Midsonnn
The Smart Marketing - The Smart Marketing & Media Group Ltd |Smart Design and...
HI everyone, I too am having a lot of trouble with this company. It's been 9 months they...
8
2 days ago by Bon
Marlo Furniture - Marlo Furniture, Maryland Wont stand behind the warranty...
I bought a leather set from this store and years later there was a rip on the cushion. The...
9
3 days ago by operationbullpen
Paul Walker's autographs on eBay - They are all forgeries
PSA/DNA QuickOpinion identified the following list of ebay sellers who sold, attempt to sell, or...
10
3 days ago by User50253
peter gabriel - SCAMMER FRAUD
Peter Gabriel Chairman Management & Development A.G Leimenstr. 68 4051...
ARDVERTISEMENT
Internet Removal?
www.InternetReputation.com
Learn now we can help you remove information from the Internet.
Need Removal?
www.ReputationChanger.com
Hides unwanted information from showing up on the internet.
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in