|Failure to deliver goods |
|26th of Jul, 2011 by |
|I ordered some jewelry from an overseas company (I'm in the UK, they are in US) on 6th June, and was told the order would be delivered within 3-10 working days. 2 weeks after this, my order had not been received, so I got in touch with the company, who then said that the package was to be 'returned to sender', which I thought was fair enough as they said they would then re-send the package. A further 2 weeks later, nothing had been received, and the company said they would send my order again as they 'had not received it back yet'. |
After this information, I waited until 13th July to ask for any further information on my order regarding delivery (as they had not bothered to inform me at all unless prompted by numerous e-mails), and to this day, they have not responded to any of my e-mails, I have sent 5 through on different occasions, so it would appear they are ignoring my e-mails in an attempt to keep the money I have paid.
As a result of this, I sent a request for refund e-mail on 24th July giving them 14 days to repay the amount owed before I take any action, but again, the message has been ignored.
Although the order was for a fairly small amount (31), I still don't see that as a reason why they should get away with it, or keep my money.
The transaction was made through paypal,
And the website of the company involved is: www.woodvilleusa.com
I would very much appreciate your help with this issue, as although it is a small amount, I don't exactly have all the money in the world, and if this company is doing this with other customers, I believe it should be made known.
Thank you for your time
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