|Deceitful Telemarketing Practices |
|16th of Aug, 2011 by karinminna |
|During the audio-recorded transaction, I asked if I could receive the initial set without the subscription service. A former WordSmart employee posted that if you don't want the subscription service or a continuity account -- say I DO NOT WANT THE SUBSCRIPTION SERVICE. Eventhough I asked the telemarketer if I could get the first set without the additional ones being sent, she did not alert me of this option. It's on the recording.|
WordSmarts telemarketing practices are deceitful and misleading. The caller will begin the conversation by saying that WordSmart was at a college day at your sons or daughters high school and that your child stopped by their table and this is a follow up call. The caller will tell you that high school that your child attends endorses them. I checked our high school principal of 20+ years and she said, I have checked in with everyone I can think of and no one knows of this group.
Before you purchase anything from WordSmart, please read reviews at these websites:
download.cnet.com: 13 out of 17 user reviews gave them a terrible rating (1 star)
ripoffconsumer.com: 29 scathing reviews their products and services
complaintsboard.com: 14 unfavorable reviews
pissedconsumer.com: more reviews by dissatisfied customers
bbb.com: 20% of the 256 complaints are unresolved and most of the complaints are about problems with products and services.
After my horrific customer service interaction with WordSmart and reading some reviews, I canceled my credit card and signed up at donotcall.gov to be added to the National Do Not Call List. Unfortunately Im out $375. Worse yet, I feel incredibly stupid for having been duped by WordSmart. I thought I was too smart to be scammed.
What I learned from this $375 lesson is to research before buying and use a single purchase, one use credit card for phone or website purchases if Im not sure of the company or institution. If I had signed up at donotcall.gov, I would never have received a cold call from WordSmart and I wouldnt have lost the money. Hindsight is 20/20.
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