Consumer reviews and reports on scam companies, bad products and services
AT&T U-Verse
very poor customer service
18th of Nov, 2011 by stake98
We agreed to have U-Verse installed for internet WiFi and Family Plan TV service. After, 10 days with it, we decided that we didn't want it because the WiFi didn't work as well as what we had before. And, the U-Verse did not have an HDTV picture, which we had been getting with a rooftop antenna. We received fewer local channels than with the antenna also, and many of the channels in the Family Plan were just advertising or shopping channels.. We were disappointed with U-Verse.
When the installer came out, he ran cable above the ground from the street to the house. And, he changed the attic TV wiring in some fashion, to hook up the U-Verse. He said another crew was going to come later to bury the U-Verse cable, but they NEVER did. When I called to cancel, I asked for an installer to put the TV wiring back the way it was so I could again use our rooftop antenna. But, they refused to come back out.
I spent several hours myself on the attic wiring before I was able to get the wiring back the way it was.
(I an a retired air conditioning and heating contractor and I would never have treated anyone this poorly.)

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