Consumer reviews and reports on scam companies, bad products and services
First National Merchants
First National Merchants Solutions FNMS scam - especially bad for small businesses Internet
5th of Jan, 2011 by User300381
I was with FNMS for more than 4 yrs - though not always happy with their surpised additional fees and the poor customer service, I hung in there - and when I sold my business I was then informed ofa $250 cancellation fee. First of all I didn't know there was an automatic renewal after my initial 3 yr contract (and my rep NEVER helped me after she got me signed up), secondly, I'm leaving because I sold the business and they wouldn't let me roll the account from myself to the new owner (not just because I decided to leave) and thirdly, even if I had known of the first two issues, I couldn't have controled the timing of my selling the business within the 30 day window that they said I had to close the account without the fee. This totally pisses me off because of all of the BS I put up with them over the past 4 yrs. They were a crappy company to work with, and now they are trying to rip me off to the end. I was a small business who struggled to keep my head above water and am again being taken advantage of by big business. They seem to be able to change their contract (ie add new fees) anytime they want, but you can't have any flexibility in yours. I find it ironic the word "solutions" is in the name since there never seemed to be any solution, just another fee. I STRONGLY ADVISE AVOIDING THIS COMPANY based on not only their bad track record on a monthly basis (PCI help, equipment help, sudden increase in charges even though you supposedly had a contract)but their continuing to basically take advantage and steal from the small business owner to their very last cent.

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