Consumer reviews and reports on scam companies, bad products and services
Wells Fargo
Wells Fargo Reopening an account to charge fees , Internet
29th of Apr, 2011 by User448654
When trying to close my bank account with Wells Fargo I was told the bank had to verify my funds were in my account, funds that had cleared my account three-four days before according to my internet banking statement. While waiting for nearly 3 hours I decided to call the customer service hotline to get some answers, because the banker and two managers were doing their best to avoid me. The hotline said there should be no problem and the banker would surely get back to me shortly. About an hour later (2 hours 35 minutes in at this point) I rang customer service again. This time i asked for a manager and was quickly transfered to one. The manager said she did not understand why I was waiting for so long but it was possibly because I had pending transactions, but the hotline manager said that they were not an issue. She asked to speak directly with the bank manager over my cell phone. However since they were blatantly ignoring me, she had to phone the bank herself. Once she rang them I was addressed within 5 minutes, told all was well, my card was deactivated, account closed, and I could receive the funds. I asked for the $3000 of funds to be in the form of travelers checks. They told me they didn't have that much but that they could phone a nearby bank and find out if they had some. I refused to deal with the lady banker any longer and asked for the money in cash. They determined the exact amount I had in my account and issued me the funds. I left the country the next day to live in New Zealand. I was told by family that I got a letter from Wells Fargo about a month later that said I owed them $79.61 for two transactions and two overdraft fees. The same two transactions that kept me in the bank waiting for 3 hours. They had reopened my account to charge me overdraft fees. Being away I could not reach the bank myself to handle the matter, so I had family phone them and sort it out. Apparently, it didn't get sorted out, and I don't know first hand why not, but I have now received a settlement offer from a collection agency on Wells Fargo's behalf. Unable to find an email address anywhere on their site to reach Wells Fargo Customer Service, and since I refuse to pay international calling rates to call their hotline, I am unable to sort it out with the company.

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