Consumer reviews and reports on scam companies, bad products and services
Ashley Home Furniture
Ashley Home Furniture BAD Customer Service won't stand by warranty and refund Layton, Utah
26th of May, 2011 by User628749
My husband and I bought a sofa from Ashley in Feb 2011. The delivery was over a month later and the delivery guys damaged the sofa when delivered. They sent out a repair guy 2 weeks later. 6 weeks later only part of the parts have arrived, and repairs are another 3 weeks out. Repair guy told me to tell them to schedule in the mornings to accommodate my schedule as I've had to take 2 days off already and now looking at a third because they don't set exact appointments and I have to be available all day. Scheduling tells me they can't do that. We've asked for a refund and now 3 months later we're told there was a 3 day return on it. We didn't get what we paid for and this sofa is costing way more than it is worth. We've filed a Better Business Bureau complaint and nothing is getting done. In the mean time we're sitting on a sofa that is damaged by the store employees, isn't getting fixed in a timely manner, is costing me wages taking time off from work and it's falling apart from poor quality materials. We just want our money back at this point.

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