Consumer reviews and reports on scam companies, bad products and services
Charles Huckabee; Progressive
Charles Huckabee; Progressive Insurance Agent Insurance agent did not inform me of $500 charge from rental car company. Internet
2nd of Jan, 2011 by User653621
I am a 27 year old responsible homeowner, with a driving record clean as a whistle. The day before Thanksgiving, we had a major snow storm, which caused a sheet of ice on the driveway of a home we were visiting. My car lost control due to the ice and slid down the hill (out of my control). I have been with progressive since 2008 and have never made a claim until that day. Charles Huckabee, whom is the agent handling my case from the beginning was very unclear about how the process would go for me (i've never made a claim...so I needed someone to be very clear.) I drove a Chevy Tahoe (seats 8 people)I have a large family and when he told me he was setting up a rental car, I told him that I had a large family and couldn't drive anything other than an SUV...I won't fit in anything else. Weeks later Enterprise calls me and says that they still haven't received the "upgrade" acceptance from Progressive, this was the first that I heard of an upgrade. From that very first day that I explained to Mr. Huckabee that I needed an SUV, he should've explained to me that "an SUV is an upgrade, and that I would need to have it turned in in less than 30 days"that is what customer service is, explaining, making sure the customer understands...when..what..how - Especially through this process (my car's repair is taking 2 months.) I called Charles Huckabee after Enterprise called me and I was unable to reach him (I always get his voicemail, even during office hours).I never had a conversation with Charles "huck" Huckabee after that, until today. I was told to turn in my rental car on Dec 29th. Mr Huckabee even called to remind me to have the car back on Dec 29th. I retured my rental car promptly. Today there was a $500+ charge on my credit card from Enterprise, I called the rental company and they said that my insurance company never approved the "upgrade." I called Mr. Huckabee this morning about 9am, He finally returned my call at about 5pm. He told me that there was nothing he could do about the charge. I had explained to him early on that I had a spare company car that I could use when the time came to turn in the rental and that I didn't want any extra money coming out of my pocket. Mr Huckabee must have been too busy during the holiday season to explain to me, his customer - that I needed to have the car back a week early to prevent a $500+ charge to my personal account. He never told me to have the car back early. How can he get away with this?


Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
140 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
364 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
369 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
370 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in