CitiCards

CitiCards CITI Bait and Switch San Antonio, Texas

28th of Apr, 2011 by User386277

Recently I was contacted by CITI cards about a suspicious international charge on my account for $4, I was advised by the agent to change my account due to vulnerability. I specifically asked if there will be any difference with my new account as compared to my current and was assured that there will be no difference. A few days later, I have a new account letter from CITI explaining my account, to my surprise, my account benefits have been downgraded. I called up customer service immediately and they told me that my previous card was being discontinued and this new one is all they have to offer, I even escalated the issue to an Account Manager and was told the same this "Sorry, if you want the same benefits as your previous card, you will have to enroll a card with annual fee". I've been a long term customer of CITI (over 10yrs) and this is what I get for paying my bills on time and using CITI as my primary card. Be careful, anyone that also received such a call from CITI. Make sure you go through all the information and have them send you everything in print before agreeing to any changes!

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