Consumer reviews and reports on scam companies, bad products and services
Cool Air USA Management and technician Inaccurate Billing/ Aggresive Rebuttal davie, Florida
26th of Nov, 2011 by User231733
I'll give 2 pointers first because as a territory manager for a popular company, I believe in offering honest, fair and professional reviews and service to customers. Cool Air USA did initially impress me with their customer service. The agent was very professional and scheduled a service call within a few hours on Wed 11/23. Also the tech worked very quickly, getting my air running cool within 30 mins. 2 techs came to my home (only 1 worked). I explained to the tech that my thermostat needed replacing. Once replaced, I received no answers to my questions on programming the new thermostat. I later found out the tech installed a cheap non-programmable unit. (My original unit was a programmable unit.) When asked about the charges, he said it wouldn't be much because of the quick time to repair. The tech said they bill affordable labor rate + part. On the invoice both labor and parts were combined as $249. The pro1 T701 model thermostat costs under $50. They refused to accurately write the parts and labor charges on invoice. He circled the wrong parts on the invoice and placed the the $249 next to another part, not the thermostat. I was later told three different things about their charges by management: 1. hourly labor rate of $125 + part ($49) 2. hourly labor rate of $150 + part ($49) 3. changing the thermostat is a package deal of $249 Another issue- I told the tech that I didn't need the hard start. He replaced this anyway and added $179 to the bill for the charge. My total charge was $680 for less than 25-30 min of service and 3 parts that run under $50 as quoted by the office. At the highest rate (later quoted by office) of $150/hr (or $75 for the 25 mins) and $150 for the 3 replacement parts the bill should have been $225-$300, meaning I was overcharged by almost $400-$475! That afternoon the office manager promised to email me the accurate charges. After I got off the phone with the manager the technician called several times, harassing me about calling management. I never received the email so I called Sunday morning 11/27 explaining I really needed the detailed charges to be sent to my landlord. I was kindly told the corrected invoice would be sent over within 20 mins. (No Surprise...noting sent again) When I called back to inquire, the "GM" got on the phone yelling, intimidating me to drop the request for the detailed charges. Cool Air USA gives small businesses a bad name! Please avoid, find a reliable BBB company only. Don't make the same mistake I did. Don't rick being victimized, cheated and harassed by Cool Air USA.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
5 days ago by neftegaz
MLS GLOBAL TRADE LLC. (TURKEY) - FAKE BUYER AND A FAKE SELLER FISHING FOR INFORMATION
JP54 - D6 - JET A1 - D2 AVAILABLE ON CI DIP AND PAY FOB ROTTERDAM WE HAVE AVAILABLE PETROLEUM...
2
7 days ago by joanllimona
Joan Llimona - scammer
I'm shocked how a web site can show information without verify the content a...
3
10 days ago by Helpme1988
Robert Christopher Greaves - Robert Christopher Greaves Chris Greaves Robert...
This information is the latest on Robert Christopher Greaves as of May 25 2018 he moved to...
4
13 days ago by Maggiesdogs
Lancaster.com - Horrible Amish Puppy Mills
I went to Lancaster puppies.com for a puppy and ended up at six different Amish puppy mill Farms...
5
15 days ago by elizadoolitle
Star Entertainment Lefteris and Laura Choriambus Scam...
STAR ENTERTAINMENT LEFTERIS AND LAURA CHARALAMBOUS
6
18 days ago by matyaszaborszkyscam
The “Fake” ICO/Blockchain Advisor Problem: Many ICO companies was a victim - SCAM MATYAS ZABORSZKY
If you make a quick search at LinkedIn using the terms “ICO Advisor” or “Blockchain...
7
18 days ago by Scam.expose
Rodney Gnanamany - Asset Gold Pvt.Ltd - Scammer/Migration Fraudster/Illigal Documentarian...etc
Name : Rodney Gnanamany Address : #217/B, Negombo Road Nagoda, Kandana. Sri...
8
20 days ago by helen145
witchcraft-magic-spells.com - witchcraft-magic-spells.com crackpal.com-MAJOR SCAM ARTIST...
Do you need the services of a trusted and reliable hacker he helpped me to to hack into my husband...
10
23 days ago by test8778
test - test
<b>test</b>
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in