Custom Gate Systems

Custom Gate Systems is Not a scam - Escondido, California

30th of Nov, 2010 by User532850

I did not find this company to be a scam. I ordered a double swing aluminum gate and it was beautiful. When I spoke to the employees I found them to be helpful and nice. My contract required half up front as a deposit to start working on it which I find to be fair and the balance before shipping which I was aware of when I signed the agreement. It did take a few weeks longer than I thought it would but when I received the gate I was very happy with it.

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4657 days ago by ChrisT

Custom Gate Systems, Escondido, CA - a HORRIBLE, HORRIBLE company !!! They are unprofessional and don't care the tiniest bit about their customers. They installed our new aluminum gate on a cold November day. On the first sunny day the aluminum expanded and the gate could no longer be closed. They installed the gate using way too long blank iron screws. After the first rain rust from the blank iron screws ran down our brand new wall-pilasters. The key for the lock they had installed in the gate did not work. For months neither their office nor their owner, Howard, responded to our calls and emails. Finally we ordered a locksmith to change the lock, and a painter to repair the wall and seal the blank iron screws off. We returned the not working lock/key combination to Custom Gate Systems and they promised several times on the phone and in emails to refund our expenses for the new lock, the locksmith and the painting company "next week". 10 month later we have still not received our refund. Custom Gate Systems owes us $$$$. DO NOT USE Custom Gate Systems, Escondido, CA. Custom Gate Systems are a rip off, their customer service is non-existent, and they don't hesitate to lie straight in your face.