Consumer reviews and reports on scam companies, bad products and services
Direct TV
Direct TV Refused to cancel my account without a $400+ cancellation fee after they could not provide service Greenwood Village, Colorado
15th of Jan, 2011 by User291356
I contacted Direct TV because of their advertisements which promised excellent reception, customer centered service and inexpensive pricing.I had been with Comcast for years prior to switching and did so because I am a single mother on a restricted budget and the cost of cable TV and Internet Service (bundled through AT&T) was significantly less expensive. I never had reliable service. Ever. Direct TV has this all documented and credited me back for service each month. I even allowed their technician to cut down a decorative tree in attempt to work with them in providing cable service. It didn't work. I stayed with them, calling frequently about the lack of service. This included the fact that I ordered several movies, and was charged for them, but was unable to watch the movies because of no service. It would just cut out, pixilate, and was just un-watchable! I was not credited back the cost of these movies.There was a 3-4 week period where I was just fed up and didn't call. The representative insisted I must have had coverage during this time. When I said I'd tried long enough going without cable TV and wanted to cancel, the representative transfered me and I was told rudely that I could not cancel without the cancellation fee!This bill has now been submitted to the credit bureau and I'm being subjected to many collection calls. I let them know the situation and the collection company said I had to call Direct TV. So I did and they told me I had to write Direct TV's Billing Dispute Department. I am sooo frustrated. I'm not sure how this, or if this will be resolved, but I am not paying the cancellation fee!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
203 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
3
207 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
6
208 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in