Forever Young Laser

Forever Young Laser Medical Spa and Surgical Center Club Tan - Forever Young BEWARE! DISHONEST, SHADY BUSINESS! If Forever Young performs treatments l

7th of Dec, 2010 by User274636

BEWARE! DISHONEST, SHADY BUSINESS! If Forever Young performs
treatments like they handle business matters you will end-up ruined. I thank my
lucky stars that I never had any treatments here, but they sure did ILLEGALLY
keep the money I gave them.

I signed a contract for a deal of 8 microdermabrasions
combined with the infrared light therapy treatments. A deposit of $101.00 was
charged to my debit card and payment arrangements were made for monthly debits
from my account to fulfill the total of $675.00. I was informed both verbally
and with a written document that I could cancel the contract for a full refund
within 3 days via letter sent certified mail. I got home and called my
dermatologist and then decided to cancel the contract. I sent the letter via
certified mail 5.5 hours after signing the contract at Forever Young....WELL
within the three days stated on their paperwork. I called a few days later and
they told me the letter was received on time and has gone into processing.
Their paperwork states it could take up to 15 days to receive a refund, so I
waited. I called 17 days later to ask about my status and was told it was still
in processing but had not been sent to accounting.

I kept calling every week to find out information about my
refund and each time was told it is in processing and will be sent to
accounting soon. I finally got news that it was in accounting and I could
expect to see the refund soon, as it had been approved. At one point I was told
the accounting department was really backed-up with processing refunds and to
be patient, as it should not take long. In the interim, I received calls from
sales staff trying to talk me into using my deposit to credit towards another
service at the spa and I kindly declined, telling them that I simply want a
refund. Also, after being told that my refund should be credited back soon (a
couple of weeks ago) another sales person called and asked if I wanted the
refund in the form of a credit towards the spa or charged back to my bank
account.

I have REPEATEDLY told them I want my money back and was assured it
was "in processing." I have kept asking during each phone call
"What is the delay?" And have kept getting the same response..."It's
held-up in the accounting department." I was also told "we will be in
contact with you to let you know what is going on." I have NOT received
one letter, phone call, email or otherwise, the entire two months they have had
my money. I was finally told that my refund has been denied; Incensed, I asked
Why and on what basis?

The corporate office gave a simple blanket statement:
We are no longer giving refunds on deposits. I find this despicable,
dishonest and ILLEGAL, as I SIGNED A CONTRACT that states otherwise. After
researching this company, I have found numerous, numerous, complaints of the
same vein. I believe their BBB rating was once at F. I filed a complaint with
the BBB of Oregon and a dispute with my bank. I was also told by a lawyer that they are definitely in breach
of contract and that they cannot arbitrarily decide to keep my deposit two
months after the fact. If my bank can't get my money back. I am getting the lawyer to do so. I WILL GET MY MONEY FROM THESE CROOKS!

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