Hampton Automotive Group, Inc Hampton Hyundai of Fort Walton Beach Deceptive Practice Fort Walton Beach, Florida

14th of Nov, 2011 by User256503

On 11 November 2011, my husband and I purchased a "demo" 2010 Hyundai Genesis. Prior to the purchased we asked many questions about the car. Again we were told it was a demo leaving us to believe that it was a vehicle primarily used for test drives and employees. Most importantly on multiple times throughout our conversation and prior to signing the dotted line we asked if the car had ever been in a car accident. We initially asked the question because while standing in front of the vehicle I notice the inside fixture of the headlight was cracked. There was no damage to the outside plactic cover. Seth the salesman looked at it and told us it was likely a manufacturing defect and that the vehicle had never been in an accident. He told us that one of the sales employees had been using it. When we agreed to purchase the vehicle again I asked at least two other times if the vehicle had been in an accident and we were told NO. We purchased the car. Please note before we purchased the car I called my son at home to find out what the vehicle was worth and to get a feel of what value we would get. When we got home I got on line to print out the features the car offered. I saw the same vehicle listed on line for $30k, via the site link I sent hampton hyundai a message: Are you kidding me? You sold us this car for more than what you were asking. The next day we were told it was a price listed on the site. I said ok and moved on. Afterwards I called my satellite company to transfer the service and found out that the vehicle was at one time a Avis rental car. We would never have purchased a vehicle at full retail value knowing it was a rental car. Now I suspicions of the vehicle increased. I got online and on a whim entered the vehicle VIN number. The very first search led to a site that was a salvage company. That is when we initially found out the vehicle was not only in an accident but in a salvage yard been auctioned. The car thumb pic and vin number matched my vehicle. I did a print page and called the dealership immediately. I told them I was driving back with the vehicle. When we got there we were ignored. Once we were finally attendant first by Seth for a minute (the salesman) he directed us to the General Manager, I showed him the print page and he said that it meant nothing. It just meant that that company had 2010 Genesis on the salvage lot. He was very rude. The dealer presented a carfax to prove the vehicle had not been in an accident and we didn't know what we were talking about. I told him the vehicle was sold to us as demo not a previous rental car and he said so...to us demo and rental mean the same. He pointed out the thumbnail pictures were not necessarily our vehicle. Up to that point I didn't think about blowing up the pictures. I asked Seth again if this vehicle had not been in a wreck and he said no look at the report. I asked how reliable this report was and he said it was very reliable. At that point they stopped talking to us. My husband and I left the dealership feel dumb and taken advantage of. On the way home we stopped by an autobody shop who in less than one minute he discovered the vehicle had shoddy body work done to it. We went home and visited a government site whose links were down but had listed companies other than CARFAX to perform a vehicle search. Both those sites showed that the vehicle had been in sometype of salvage company. I went back and sent one the dealer reps an email and attached a copy of the INSTAVIN print out. I told him I was concern. That was Saturday evening roughly 24 hours after receiving the vehicle. Sunday we had two other people look at the vehicle, please note that at no time did we tell anyone or even know ourselves until it was pointed out by a professional the analomies of the car. Both people were able to immediately point out the damage area and again confirmed the shoddy body work. This all made sense as it was the side that I had mentioned had a lot of air noise in the car cabin. That evening I sent a long letter in pdf format via email to Mr. Weber notifying the company the car is in nonconformance. In short per the contract we have 3 days to notify the company in writing before waiving. The next morning I had missed a called from Mr. Weber in the voicemail he said he had some information for me and to call back. My brother and I went straight to the dealership instead. I wanting to return the vehicle and get my trade back. I asked for Mr Weber who told me that he could not help me and directed me to the general manager who looked at me and said what is wrong now. We began to respond with proof on hand of the vehicle we barely got one word out and he said it was a done deal we are not returning the car. We step outside to car the local police to file a report. While waiting for the police we stepped back into the dealer to get the name for the Mr. Mark A. Hampton the President of the company. The General Manager yelled at us and told us to get out. I did call the Presidents office spoke with a receptionist and gave her a bried description of our problem and asked that he called back he didn't. We stopped by his lawyers local office and dropped off a copy of the letter that was sent to Mr. Weber and I also sent a certified copy to Mr. Mark A. Hampton. We would never have paid full retail price for a car that came out of a salvage company for any reason. This information was told to us. If other bodywork people discovered the damage surely their well trained staff had to have notice it. In addition the buyers guide was not posted on the vehicle and we assumed since this was a demo car that it had been throughly inspected prior to sale. And again that information should have been revealed. the right to reject or revoke acceptance . I strongly believve they used deceptive tactics to sell us this car. They should have known that this car was in a wreck or at least that it had body work done to it. Can someone please please help us. Thirty three thousand dollars is what I nearly make in a year. This vehicle we purchased as a luxury item to upgrade. My husband is getting ready to retire from civilan work in the near future and it was to be as he said take him to the end of life. Instead it has been giving him chest pains at night.

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