Consumer reviews and reports on scam companies, bad products and services
hound.com not able to cancel Pasadena, California
1st of Jan, 2012 by User510286
In my experience and to me, this company is a joke. The listings they have can be found elsewhere for free and it did not give me a leg up in my job search at all. So after nearly a month I decided to cancel. The only way to cancel is to call a toll number during California time 9a-5p, (626) 243-1810. I called (I am on my third call as I fill out this report), the first time was at 2pm Phoenix, Arizona time. I was on hold for 16 minutes listening to things like "we welcome and appreciate your comments, one of our valued customers". Then the automated voice told me I was being transferred to customer service. After that I was told that there was a high call volume and that I should try back at another time. So I did try back at 3:59pm, Phoenix Arizona time. This time I was on hold for 20minutes and 46 seconds before I was again transferred to customer service, told that the call volume was high and that I should try back at another time then disconnected AGAIN!!! The third and final time I called was at 4:21pm, Phoenix Arizona time. Again I was on hold for 20 minutes and 45 seconds before receiving the exact same treatment. So at this point I am calling my bank and either putting a block on this company or closing my account all together. I am definitely NOT satisfied with Hound.com at all. Here are some of the things I heard while I was on hold to get any kind of customer service.
"our philosophy and goal is 100% customer service. We welcome and appreciate your comments...."
"Service isn't just a courtesy it's a commitment."
"We appreciate your patience in holding, our receptionist will be right with you." I will definitely not be using this company again. I am also posting my experience on Facebook. This sounds like a class action law suit in the making to me.

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