Consumer reviews and reports on scam companies, bad products and services
Merchant Services Direct
Merchant Services Direct Do not be tempted by the
21st of Jun, 2011 by User402201
September 2010 - Smooth talking Nick came into my store to offer the services. I had been looking for a way to get away from ChasePaymentech (I thought they were overchraging). Nick and I went over my statement and he indicated he could save me hundreds a month even though I wasn't paying Chase "hundreds" every month. I was a small business processor - mostly cash and store credit - but hundreds sounded good. Signed all the documents he requested the next day, met him outside his car in my office parking lot. Should have been wary then but the promise of "hundreds" a month was compelling. After getting charged the $299 for the new Vx510, I got my first statement. I hadn't even processed anything on the machine -waiting for the new month to start fresh to see the "hundreds" in savings. My first statement had a processing fee for thier "test" penny + statement fee of $5. THe first month without any useage cost m $5.32. All for a penny! Now I'm pissed and confused, call Nick's supervisor, told him the story and he said "next time Nick is in town..i'll have him bring you $5 to make up for it." Nine months later Nick has never shown his face back in my location. October 2010...the new statement comes out and all looks good but ..who in the hell can read these thing...numbers, confusing jargon, daily interchange rates, miscellaneous fees.
I call the 1- 800# to get someexplanation of why there are miscellaneous fees and why they are not spelled out on the statements. They walk me through it I'm good to go.
This month I also get a LEASE payment drawn from my bank acount for the Vx510. $39.99/month...i call and inquire and they say it was for the Vx510 and it is for 4 years! FOUR years ($2000) for an appliance I could buy on Ebay for around $175. And what was wrong with my original terminal....Can you Kickback?????? I did resolve to get this stopped and they did pay me back for the 3 months of lease payments and "property taxes" they took from my account. took 4 weeks but I got it back. November - December 2010 - more miscellaneous fees..i call again...get the same BS answer and now they say we'll get those refunded and some are "legitimate" fees. None of the fees are spelled out in my contract. I have read it several times and no indication of miscellaneous fees. January and i have a $30 PCI non-compliance fee on my statement...what the hell is PCI non-compliance. Again I call the CS center and get ...you must be compliant. No warning no "hey this is a fee for me being an idiot" just you gotta be complinat...never had this issue with Chase Paymentech.
Became compliant end of January...another non-compliance in February cuz "thier system didn't recognize it, we'll get that refunded" Not sure I've ever seen it but hey i pay for customer service. Feb.march April---same BS stories from their customer service department. They cannot tell me why my Vx510 batches 60x per month to the tune of .20 each (another scam). The only way to fix it was to unplug it at night and manually batch. Closed my store in May 2011...still no May or June statement...I still have to be compliant for the next 3 years or get charged $30/ month for non-compliance...cannot close the merchant account unless I want to give these thieves another $250-$350. After all is said and done...the worst business decision I EVER MADE!!! I would recommend staying away from this company...Merchant Services Direct spokane Washington... Not a good fit and horrible customer relationship...once we got ya its all about the $$$.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
15 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
239 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
244 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
245 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in