netbrand corp

netbrand corp 24hourwristbands.com BUYER BEWARE!! Stafford, Texas

9th of May, 2011 by User667985

4/6/2011
On 3/21/11 @ approx 4pm I went on line & placed an order with this company. I was attracted to their 24 hr service. My nephew had passed away & I wanted to order wristbands w/ his name on it to be given out at his wake, which was scheduled for Wed 3/23/11. I ordered 150 wristbands w/ his name & hearts on either side w/ the words "Forever in our hearts" on the back. I put a rush job on it & paid an additional $59 for overnight shipping. The whole thing totaled $216.28. On 3/22/11 I kept checking my order all day long. It was 25 hours & 36 minutes later that they were shipped!!! I kept calling & calling. No answer. I was so stressed out as it was, I did not need anymore stress. Finally @ 11pm I got in touch w/ FedEx when they finally got the package, but they said it wouldn't be delivered till 3pm the following day! That would be 45 hours later. I had to be in Centereach, NY by 2pm!! I was so sick by this I was throwing up, my anxiety medication was not working. On the day of my 26 y/o nephew's wake I am going to the FedEx office to pick up my package personally. I was outraged. When I opened the package I was even more upset. What I got was not what was shown me when I placed the order + I received the package 42 hours later. Nothing I can do at this point, we had a 2 hour drive ahead of us. So I decided to call them on my drive out there. I was disconnected twice. When I did speak to someone & told them the whole story, she had the nerve to say to me "Well, you got what you paid for"!!!!
ARE YOU KIDDING ME!!! I don't know about you, but $216 is a lot of money for me. I expected 24 hour service as advertised & then you have the audacity to say that to me, like I wasn't worth anything.
I have to say that I will NEVER order from this company again. I filed a complaint with them asking for a full refund of my overnight shipping charge of $59. That is still in progress as of today. 5/5/2011
After calling, email, mailing, faxing, etc to this company, they have refuse all my attention. I have submitted a complaint against the company to the Better Business Bureau. They said that the company has 30 days to answer my complaint. So I waited my 30 days & resubmitted my complaint to the BBB. I just received an email from the BBB saying:
"Unfortunately the company did not respond to the complaint; therefore, we had to close it as "no response". Since the company is not a BBB member we cannot obligate them to answer. However, this will be reported on their company's report for three years. You might want to pursue other methods to resolving this complaint. Again, we do apologize that we could not assist with this matter."
WARNING: This company is not a BBB member!!! DO NOT ORDER FROM THIS COMPANY!!
I WILL seek other methods of obtaining satisfaction. They have not heard the last of me. 5/10/2011
I got in touch with a lawyer. News was not good for me. The lawyer said (& I quote) "It is a buyer's beware as there is very little regulation for online sales. And with them not being a member of the BBB, there is no way of filing a complaint against them" If I had paid by credit card (I paid by debit) you can call your company & dispute the charge. That way, if anything was paid to this company, the payment will be reversed & they won't get paid. So now I am on a personal crusade to bad mouth this company. I went to their review site & wrote a bad review, but when I submitted it I was sent a message that it will be posted after a moderator edits it.

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