I don't know where to begin...I purchased some crickets off this site to feed some of my pets. When the package arrived, every single cricket was dead. On their website they claimed they offered guarantees, so I called expecting them to send another order.
I talked to a very nasty woman named Allison and she promptly told me she would not refund my order. She claimed the only way those crickets would have survived was by next-day shipping, while I used 2-day shipping. Of course, this was not mentioned on the site.
I then emailed the company telling them how disappointed I was with their customer service. For the rest of the day Allison sent me numerous emails claiming "it's not their fault I can't read" and she also told me she "makes more money that I would ever make in my life".
I have never felt obligated to write a report like this until now. Not only did this scumbag company take my money knowing the crickets wouldn't survive the trip, they insulted my job and my intelligence. Allison told me she doesn't want customers like me.
Premium Crickets has to be the worst-run business on the internet. DO NOT USE!!!!