Radialabs

Radialabs SCAMMED!!! RADIALABS Hollywood, Florida

29th of Apr, 2011 by User708896

Checked out the product on line. Decided not to try it as there was some small print that made me nervous about charging the card after 14 days etc. A couple days later, 3/22 I received a call from a sales girl urging me to try the product. She assured me there would not be any additional charges and there would not be a 14 day clause. I could have the bottle any only pay the shipping of $3.95. If I decided I wanted additional product I would have to contact the company to re order. She assured me I would not be charged. The number of course was bogus. I never did receive the product.
While checking my credit card I see there is a charge of $74.95 placed 4/10 from Radialabs. I called them and I was told that they have a tracking number from the post office that the product was delivered. I assured them it was not and requested they issue a credit to my account. Plus I explained the original conversation I had had with the salesperson that even if I had received the product I was not to be charged and no charge had been authorized. They said they could not issue a credit so I placed a dispute with my credit card company.
Then I see that on 4/22 I have another charge of $74.95 placed on my credit card. I called them on 4/29. I speak to Steve he said they are not allowed to give their last name. I explained the above situation to him he apologizes and says he has confirmation that the product has been delivered 4/29. I said thats strange because the very first product received was 4/28. Guess that blew a hole in the delivery confirmation validity. I told him I was returning it as I had not authorized delivery or a charge on my card. He tells me he cannot issue a credit until they receive the merchandise back. He gave me a RMA number in which to return the product, (this is the product I was supposed to originally have received for the $3.95 price. I explained if I was to return this one they then needed to also refund the $3.95 which I had paid for the original bottle which just showed up 4/28. Steve said they could not refund the $3.95 as it was paid to the post office for shipping costs. I tell him I want to speak to a supervisor he tells me he is one. I tell him I want the original 4/10 charge refunded and the 4/22 charge refunded this day. He tells me he cannot do that. I explained I will be reporting the company as a scam. He said they are not and they have every right to process the charges on my card even though I have not authorized them.
That is my story, Im sure it is very familiar to many.

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