Consumer reviews and reports on scam companies, bad products and services
Royal Tech Windows
Royal Tech Windows NRG They offer a Warranty, but don't honor it! Taylor, Michigan
8th of Jun, 2011 by User579256
On July 20, 2010 an $8000 check was cashed by a Home Improvement company we had doing some work on our house. This was full payment in advance for 6 windows from Royal Tech. One of the windows arrived manufactured incorrectly.
Royal Tech was paid for these windows and does not dispute this fact. In December 2010, the contractor was no longer working on the project. Several items were in dispute, having been done poorly or incorrectly. The BBB was involved in discussions, but resolved nothing.
When he had done all he was going to do, minus the replacement of the incorrectly made window, he wanted more money from us. Since we had not yet received the warranty paperwork or any receipt, other than his handwritten date/check number, we withheld $1500. This is the amount of the federal rebate on the windows.
We agreed to pay him this amount, when all windows were correct and functional.
We never heard back from him. On April 19 2011, I contacted Curtis Smith at Royal Tech.
We spoke about the problems with a few of his windows. I informed him we were no longer dealing with the contractor. He was quite friendly, asked for details about the windows. (Now up to 2)
He stated that one of the windows had been manufactured incorrectly, and the one with the broken blind might have as well, with the cord twisted or tangled causing it to snap. He said he even knew who had made it and would retrain him to keep it from recurring. He asked for photos and measurements, which I sent.
He agreed during that conversation to send me the parts necessary to make the repairs: This never occurred. In the six weeks since, we have two other windows with issues: One doesn't slide closed unless extreme force is applied and the blind sticks half way down in another; if you raise and lower it several times it eventually drops. Since he claims to have a 10-year warranty on the windows, has been paid in full for almost a year, and has already admitted liability, I asked him to make good on his warranty. He refuses to do so unless I pay the contractor $1500, by putting the money into escrow with Curtis's lawyer. Fact. He has received full payment.
Fact. Financial issues between myself and my contractor are not his concern.
Fact. He claims to have a warranty.
Fact. He already admitted to manufacturing errors in 2 of the windows. Bottom Line
He needs to have the 4 windows repaired and/or replaced or his stated warranty is a fraud!

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1260 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1485 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1489 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1490 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in