Sallie Mae

Sallie Mae teacher forgiveness loan denied with false statements that customer service will not explain Wilkes-Barre, Pennsylvania

11th of Mar, 2011 by User729077

Sallie Mae continues to list every possible reason to deny my teacher forgiveness application. Each reason is completely false. They list every reason available just as if it is a form letter they send out to each applicant. I have written twice asking for details, sent in forms, signed papers explaining how each reason is false and I just receive back the same form letter...denied. Calling Customer Service is a dead end with rude employees that simply read the denied letter you have in front of you. Customer Service suggests written correspondence. I am of course frustrated and want to pursue Sallie Mae with some form of legal action. Are there other teachers experiencing the same situation? Are there other teachers that have actually received approval on the loan forgiveness?

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Comments

4661 days ago by AmberD

I have been denied 2 years in a row for the reason of: "outstanding balance prior to October 1998". I called Sallie Mae about it the first time and they did not help me...basically just said "that's how it is". Whatever balance was there in 1998, it is not there now because the loans have been consolidated and are in good standing. Also, I have started new loans several times since then, why can't those NEW loans count?

I am beyond discouraged and drowning in student loan debt. I have new one loan coming off forbearance this fall and have no idea how I will make the payment. The loan forgiveness could easily be applied to this one and almost wipe it out completely.

There are many of us, as I have seen searching the topic on the internet, but no one will help us. Letters to congressman and governors do not seem to matter.

Can anyone help??