Sanicare.com Pacific International Group Services LLC REFUSED TO REFUND MY MONEY Las Vegas, Nevada

12th of Jan, 2011 by User633757

I mistakenly ordered the wrong bidet and tried to cancel the order within a 24-hour period without success because the company did not response until a day later and said the item had already been shipped. All I wanted to do was exchange the order for the correct bidet but never had the opportunity to do so without the hassle of dealing with this scamming business. They tried to make me sign a claim form indicating that I was responsible for their ridiculous claim return fees and I said "hell no". I filed a report with the Better Business Bureau in Las Vegas and the Federal Trade Commission about this bogus company and finally contacted my bank to get my money refunded. I suggest that no one should do business with this company because they are all about charging you ridiculous fees for cancellations or returned merchandise. They are not into customer service at all and will make your day a miserable nightmare before you're finished with them. Do yourself a favor and mark them OFF your list of internet services or products if you're smart. There are much better companies who will treat you right.

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Comments

4734 days ago by Ltsmeman

I can understand that you are upset, but really it's your fault. Right off the bat you say that you mistakenly ordered the wrong item. If they shipped out the item that you ordered by mistake, why shouldn't you be responsible for the extra shipping charges incurred by the company to make the order right? Why do people like you expect businesses to go above and beyond in the name of "customer service" when the mistake comes from the customer. I work in the service industry and I get so tired of people complaining about things that have nothing to do with hotel I work in, simply because they know if they complain loud and long enough, they will get something comped. Personally, I pray for the day management wakes up and realizes that we don't want those people fequenting our establishment, let them take their business elsewhere, because you will never turn a profit catering to people that want something for nothing.

4427 days ago by Saritta

I agree that you should avoid SANICARE at all costs. They sent me a defective product TWICE and refuse to take responsibility. I have spent $15 returning the defective products to them. Now they are threatening to charge me $20 for examining the defective products I returned.