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Sterling Star Automotive
Sterling Star Automotive Sterling Star Auto Auto Air Conditioning System Repair Sterling, Virginia
10th of May, 2011 by User295387
Two incidents to report:
I took my 2005 Mercedes SL 500 to Star Sterling Automotive last year because the air conditioning was not working on the car. The technician diagnosed and said it needs some A/C oil and gas and I paid up for the work. The next day the A/C wasn't cooling again so I took the car to them again and this time they said there might be some problem with the compressor. They took some time to actually diagnose the problem and confirmed that the compressor was leaking and I ordered the repair job be conducted on my car and paid up for the repair.. paid up around $1700 up until now. The work is guaranteed for a year. A couple of days after I got the car back from them, the A/C wasn't cooling again so I called them and told them about the issue and they said since the summers are already gone, bring it back next summer and they will fix it, no worries. Fast forward next summer, I took the car to them and now they claim another hose is leaking and it will cost be another $480 to fix it. I have asked them not to fix it. I am not going to pay anymore to fix for the problem that who knows now does not exist or was the only one that ever existed but was not diagnosed by this shop. Around the same time this was going on my wife's car had starting trouble and also was showing battery sign, obviously battery needed changing so I took it to them. They tried to tell her that the crank shaft on my under warranty Mercedes was bad and needed replacement and they were ready to change it even without asking my permission. She got suspicious and asked them not to and took the car to the dealership and they changed the battery, the crankshaft had no problem what so ever.

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