The Sunset Group Premier Cancun Vacations False Advertisement - Broken Contract - RipOFF Internet

26th of Sep, 2012 by User712047

I was called by phone and was offered a Cancun Vacation for 2 adults and 2 children for 5 night/6 days at one of the two spotlighted Resorts: /; and . The whole offer/acceptance was 'recorded' for accuracy. I was told that the only fee applied later, would be the $69 fee for booking the reservation. I was told that I could transfer MY CONTRACT to anyone that I wanted to. I was told that I had to have a reservation date set within 12 months; but that the offer could be extended for 6 more months. So I transferred MY CONTRACT to my son. At 12 months, in keeping with their guidelines, he called to make the reservation. He was told that he had to pay $69 plus an additional $110 for hotel taxes. So I checked MY CONTRACT. There was no such fee listed; only the $69 booking fee was mentioned. I then contacted RON ROUSSEL (who transferred MY CONTRACT to my son), who informed me that the 'old purchase letter' did not show the required Mexican Hotel Tax, but the "new purchase letters" do state the tax. Then he outlined the 'new purchase letter'. Everything was the same, except the additional fee was added. The original contract has been broken by them and I have requested my money back. ($349)

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Comments

3819 days ago by Brittany334

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back