Consumer reviews and reports on scam companies, bad products and services
vivint
Vivint formerly APX extra charges Provo, Utah
6th of May, 2011 by User673078
I too was told that my Vivint contract was for 36 months, only to find out later it was for 39 months. Shortly after our system was installed, my wife was disarming the system for the first time and accidentally tripped the alarm by nervously double punching our code numbers. She spoke to the woman from Vivint trying to explain what was going on, by this time in a panic, but the woman cut the connection. Approximately 1/2 hour later, a local security company showed up and I told them what had happened and they left. Several weeks later, I received a bill from Vivint for $45.00 to cover the security companies visit. I was never told that they would ever call anyone other than the police, ambulance or fire department. I have contacted Vivint many times over this but they insist they want the money. Their practices are deceptive at sales time and bloodsucking during the life of your contract.

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