BRUCE HOGAN

BRUCE HOGAN I ordered the Private Pilot DVD course and never got anything. Saint Petersburg, Florida

13th of Dec, 2010 by User977549

I ordered the Complete Private Pilot Training Course online on Sept. 23, 2010. On Oct. 25, 2010, I submitted a ticket via the trellis desk support page. The response was a message telling me the the order had shipped 2 days after I ordered it and to wait a week or so. I waited until Nov. 25 and went back to the support page where I had to start another ticket since the first one was closed. I said I was angry and I wanted to get my order. They told me to contact the shipping department and ask for a "Priority STAMP reshipment", which I did. The shipping department responded with the cryptic response "noted on your request". I did not receive anything. On Dec. 12, 2010, I wrote to the shipping department to ask if my order had shipped and they said only "had been shipped". I then wrote on to support via my open ticket that I had not gotten anything and said I either need the materials I ordered or I need my money back. No response. On Dec. 14, 2010, I wrote on the ticket that I needed to get a phone call from someone explaining what was going on within the next 24 hours or I was going to sue and black list them with my flying club. I am still waiting for a resolution. I was charged $67 on Sept. 23, 2010 but I still don't have anything to show for it. Google "Bruce Hogan" and see what you get.

Track this Report 0 Comment | Post a Comment