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Integrity Payment Systems Advised Me to Close My Account; Expect No Fee(s) Charges; And Then Stole Money From My Bank Account Des Plaines, Illinois
7th of Dec, 2011 by User828085
I am an independent booth renter at a salon in Woodbridge, Virginia. In July 2011, the salon owner advised me that he was changing from one credit card processing company to Integrity Payment Systems. I asked him if he had done a background check on the company and he replied that 'he had checked the company out; their processing fees were lower than our present company; and he was switching companies'. Therefore, he changed companies. In August, much to my surprise, the prior credit card processing company was still billing me because they stated that although I was only a 'user' under the salon, I was under a two year contract and would be accessed a cancellation fee if I 'terminated my contract' with them. The salon owner telephoned the previous company and sure enough was told that I would be charged an early termination fee. The salon owner then called Integrity, who we had only been with for two and one half months, of the situation. Integrity advised the salon owner that since we were 'users' and not actual owners of the salon, if he kept his account with Integrity, the other user and I would not be accessed any cancellation fees. The account specialist he spoke with advised him to have us 'write letters to Integrity stating that we wanted to terminate our contract because we were no longer processing credit cards'. She stated that upon Integrity receiving the letters by fax, our contracts would be voided immediately. We submitted the letters by fax on October 13, 2011. Integrity received the letters. I went back to processing with the previous company. All was well or so I thought......On November 7, 2011, my bank account was assessed a fee of $51.51, even though I had not processed any payments through Integrity. On December 7, 2011, I was accessed a fee of $129.11. I telephoned Integrity through their Customer Service Department and spoke with someone who told me they had received my letter and therefore, the fees would be waived. The Sales Representative, who initially spoke with the Salon Owner telephoned the salon to say that I would not be receiving my money back. He stated the fees were for 'annual fees' and 'other fees'. Then told me I was 'lying and that I had never spoken to anyone at Integrity and that no one advised me to write the letter.' It was at that moment that I loss my temper and gave him a piece of my mind. I went to my bank and filed a claim against Integrity of fraudulent and unauthorized charges on December 8, 2011. They advised me that my only alternative was to close my current account and open another account. I am awaiting my bank's decision regarding my claim.

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